Supervisor - United States Postal Service
(2020-10)
- Supervises a medium-size group of craft employees, provides on-the-job training, and oversee the mail
- Supervise window services to the public, including sale of stamps and other accountable products, providing special services such as Express Mail, box rental, and acceptance of advance deposits
- Conduct Audits and Route Inspections as needed
- Establishes work schedules and allocates work hours to meet service requirements; reschedules assignments based on changes in mail volume and human resource availability.
Enumerator - United States Department of Commerce
(2020-07 - 2020-10)
- Interacted sensitively, effectively, and professionally with individuals from diverse cultural, socioeconomic and educational, sexual, gender and religious orientations and backgrounds.
- Conducted exit interviews to obtain feedback used to drive procedural improvements and verified all closing paperwork
- Checked all contact information from research subjects for accuracy and implemented it into the company's computer system.
Operations Manager - Buffalo Wild Wings
(2020-01 - 2020-09)
- Collaborated with General Manager to recruit and develop personnel and cultivate top performance.
- Corrected operational discrepancies by developing and executing process improvements
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
Store Manager - Waffle House
(2016-05 - 2019-12)
- Providing exceptional Customer Service Managing a Restaurant while training, coaching, and developing staff.
- Balancing the Profit and Loss Statement Implement corrective actions Weekly Meetings (Food Cost, Budgeting, Sales, Revenue Increases, Marketing, Recruiting) Payroll Banking.
- Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
Assistant Store Manager - Marshall's
(2010-07 - 2016-04)
- Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
- Hired, trained, supervised and motivated team members, retail professionals to provide knowledgeable and fast service to every guest.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
- Taught junior employees how to meet operational and sales goals with proactive strategies
Customer Service Representative - Lowes Home Improvement
(2008-02 - 2011-11)
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Resolving customers problems by investigating issues, answering questions, and building rapport
