Todd Patterson

Hands-on hospitality and retail operations leader with 15+ years of experience managing food service businesses, supervising teams, controlling costs, and delivering outstanding guest experiences. Proven success owning and operating ice cream and restaurant concepts, hiring and developing staff, increasing sales, and maintaining high standards in fast-paced customer environments. Energetic, team-focused leader who enjoys building positive culture while driving profitability and operational excellence.

Territory Manager at Halsey Food Service (2024-11 – Present)

• Manage regional customer accounts and coordinate ordering and service needs
• Communicate with vendors, brokers, and internal teams to resolve service issues
• Leveraged business ownership experience to build credibility with clients and close deals more effectively

Mail Carrier at United States Postal Service (2024-01 – 2024-10)

• Managed delivery route along a 10-hour city route, requiring strong organization and time management
• Maintained accountability for mail accuracy and documentation
• Demonstrated reliability in a structured, deadline-driven environment
• Certified in postal vehicle operation and safety compliance

Career Break | Family Caregiver (2023-04 – 2024-01)

• Coordinated medical appointments and managed detailed scheduling needs
• Maintained organized records and handled multiple responsibilities simultaneously

Customer Development Specialist at Gordon Food Service (2022-10 – 2023-04)

• Relocated to Tennessee to support market expansion
• Identified new business opportunities and expanded territory through cold calling and in person visits
• Managed customer accounts and developed business relationships
• Negotiated pricing, contracts and delivery terms to close profitable deals

Consulting General Manager (Seasonal) at Youngstown Yacht Club (2022-06 – 2022-09)

• Supervised staff of 20, scheduling, and daily front/back-of-house operations
• Managed guest service issues professionally and promptly
• Coordinated events, kitchen needs, and vendor operations
• Maintained high standards for service, cleanliness, and atmosphere

District Sales Representative at Palmers (2017-11 – 2022-06)

• Assisted in the development of a $3.5 million sales territory with responsibility for account maintenance and growth
• Managed and grew a portfolio consisting of over 100 accounts, leading to long-term client relationships through strong communication and service
• Consistently exceeded monthly and quarterly sales

Owner/Operator at Tossed Restaurant (2016 – 2017)

• Developed restaurant concept and managed full store buildout and launch
• Oversaw staffing, scheduling, ordering, bookkeeping, and daily operations for a team of 5 employees
• Controlled labor and food costs to maintain profitability
• Ensured excellent customer service and positive team culture

District Sales Representative at Kecks Food Service (2012 – 2016)

• Boosted sales of an inherited account from $1.3 million to $2.8 million in the first year
• Managed two territories, achieving top-rated collector status by acting as liaison between ownership and key accounts
• Collaborated with brokers and manufacturer representatives to meet customer needs and enhance service offerings
• Educated customers on new offerings at annual food shows, enhancing product knowledge and customer satisfaction

Owner/Operator at Cone Heads Ice Cream (2008 – 2012)

• Owned and operated customer-focused ice cream business with responsibility for all daily operations
• Hired, trained, scheduled, and supervised a team of 10 employees
• Managed inventory, food cost, labor cost, and vendor relationships
• Maintained fun, welcoming atmosphere and strong guest satisfaction
• Drove repeat business through community engagement and service excellence
• Member of National Ice Cream Retailers Association (NICRA) for 5+ years

Associate of Arts in General Studies – Corning Community College (2003)