Todd Phillips
Customer Care Representative - Help Desk Analyst - Employee Trainer
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About
I am an award-winning Custom Service Representative with extensive experience in remote call center work. I have decades of previous experience as a results-driven software expert with stellar customer service savvy, having specialized in executive IT support concierge, executive and support staff training, and troubleshooting Microsoft Office and related programs. With my excellent written and verbal communication skills, a knack for cross-team collaboration, and project management ability, I will make a valuable addition to any strong Customer Service or IT team.
Experience
Customer Care Call Agent at Nagarro, Inc. (2021 – 2026)
- Top agent on team assigned to the high-volume Customer Service call center of the NY Dept. of Education’s Office of Pupil Transportation, serving thousands of families, public, charter, and non-public schools, and 50+ school bus companies with 4,100 routes for the world’s largest school bus population.
- August 2022, invited as top project agent to work remotely for unique full-time split shift covering the morning and evening rush hours.
- July 2023, only project member to be awarded Nagarro’s prestigious Customer Care Champion certificate, for “exemplary, courteous, customer service.”
Digital Consultant and Content Writer at Various clients (2013 – 2026)
- Provided software training and IT support in a private capacity for attorneys and other professionals in their homes.
- Developed website and digital media strategy, and wrote content appearing in print periodicals and websites for various clients including C. F. Martin & Co., Nazareth, PA; Women’s Media Group, New York, NY; One Man’s World, New York, NY; Flip Productions, New York, NY; Maury’s Music, Coaldale PA; The Tonequest Report, Decatur, GA; author Diane Muldrow, Las Vegas, NM.
- Wrote and edited direct marketing and content copy for clients including Random House Direct, The New York Times, and Hachette.
Educational Media Creation Specialist and Remote Technical Support at D-Scope Systems, Inc. (2019 – 2020)
A medical imaging software company
- Created print and video user guides for current and upcoming versions of proprietary medical imaging software used by surgeons and clinics.
- Tier 1 technical support for clients and software developers via phone and LogMeIn 123.
- Managed special projects for the company president.
Education
BFA, MFA in Theatre Arts, Directing – Ohio University
