Tom Shepley
Cloud Engineer AWS
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About
Thomas W. Shepley
EDUCATION
Bristol Community College – Fall River, MAA.S. in Computer Science, May 2016 | GPA: 3.8 / 4.0
Certifications
- AWS Certified Solutions Architect – Associate
- AWS Certified Developer – Associate
- Credly Verified Certifications
TECHNICAL SKILLS
- Cloud Platforms: AWS (EC2, S3, VPC, RDS, Route 53, EKS, IAM, ACM, CloudWatch), Azure-Infrastructure as Code: Terraform, CloudFormation
Containers & Automation: Docker, Kubernetes, Ansible
-CI/CD & Monitoring: GitLab CI/CD, Jenkins, AWS CodePipeline, Grafana, Sumo Logic
-Operating Systems: Red Hat Linux, Amazon Linux, Windows Server
-Scripting: Python, Bash, PowerShell, YAML
-Networking & Security: VPC, VPN, DNS, IAM, SSL/TLS, TCP/IP, Routing
-Databases: PostgreSQL, Oracle 12c, MS SQL Server
-Compliance: Familiar with FedRAMP, CJIS frameworks
PROFESSIONAL EXPERIENCE
Kaseware – Denver, CO (Remote in MA.)
Cloud Support Engineer | Jan 2025 – Present
- Serve as a key technical contact for law enforcement and corporate security clients, providing expert support for Kaseware’s investigative platform.
- Troubleshoot and resolve complex issues across software, networking, API integrations, and databases, escalating to engineering teams when required.
- Document resolutions, maintain knowledge base articles, and contribute to runbooks to enhance support efficiency.
- Collaborate cross-functionally with development and DevOps teams to reproduce, diagnose, and resolve product issues.
- Use AWS and Azure environments to replicate customer setups, validate fixes, and support system improvements.
- Ensure timely, accurate communication with clients and adherence to SLAs for all incidents.
Key Achievements:
- Created Sumo Logic monitoring dashboards to identify and resolve issues proactively, increasing customer satisfaction and reducing support volume.
- Improved average ticket resolution time by 30% through streamlined troubleshooting and better escalation procedures.
- Authored 40+ knowledge base articles, cutting repeat support cases and accelerating new engineer onboarding.
Aptitude Software – Boston, MA
Cloud Engineer | Nov 2019 – May 2024
- Deployed and maintained AWS infrastructure (EC2, S3, Route 53, ACM) ensuring scalability, security, and high availability.
- Implemented Kubernetes-based microservices, leveraging autoscaling, service discovery, and load balancing.
- Migrated SSL/TLS certificate management to AWS Certificate Manager (ACM), improving automation and compliance.
- Automated infrastructure and application deployments using Terraform, GitLab CI/CD, and Jenkins, reducing manual steps and deployment time.
- Integrated AWS CloudWatch and Grafana for observability, cutting downtime by 50%.
- Developed IAM policies and automation scripts in Python and Bash to enforce security and access best practices.
Key Achievements:
SSL/TLS Certificate Management Migration to AWS ACM – Aptitude Software
Challenge: Manual SSL/TLS renewals across Kubernetes microservices led to delays and risk exposure.
Solution: Migrated to centralized management via AWS Certificate Manager (ACM), automating renewals and improving monitoring.
Impact:
- Cut manual renewal work by 90%.
- Increased certificate security and audit compliance.
- Enhanced overall operational efficiency and uptime.
MEGA International – Raynham, MA
Cloud Engineer (Azure) | Jan 2019 – Nov 2019
- Managed Azure cloud infrastructure using Terraform for IaC, optimizing resource deployment and scalability.
- Built CI/CD pipelines with GitLab and Jenkins, improving release consistency and velocity.
- Supported cloud backup, recovery, and compliance tasks for enterprise systems.
Systems Analyst | Oct 2016 – Jan 2019
- Gather technical requirements, analyze data using SQL, and improve business intelligence reporting.
- Supported enterprise software integrations and API troubleshooting.
ADDITIONAL INFORMATION
Clearance: Clearance CJIS for Federal Investigation and Dept. Public Safety in several states.Eligibility: U.S. Citizen, eligible for Public Trust Clearance
Residency: Lived in the United States continuously for the past 5 years
Availability: Full-time; able to pass background, credit, and drug screening
Experience
Thomas W. Shepley
TECHNICAL SKILLS
- Cloud Platforms: AWS (EC2, S3, VPC, RDS, Route 53, EKS, IAM, ACM, CloudWatch), Azure-Infrastructure as Code: Terraform, CloudFormation
Containers & Automation: Docker, Kubernetes, Ansible
-CI/CD & Monitoring: GitLab CI/CD, Jenkins, AWS CodePipeline, Grafana, Sumo Logic
-Operating Systems: Red Hat Linux, Amazon Linux, Windows Server
-Scripting: Python, Bash, PowerShell, YAML
-Networking & Security: VPC, VPN, DNS, IAM, SSL/TLS, TCP/IP, Routing
-Databases: PostgreSQL, Oracle 12c, MS SQL Server
-Compliance: Familiar with FedRAMP, CJIS frameworks
PROFESSIONAL EXPERIENCE
Kaseware – Denver, CO (Remote in MA.)
Cloud Support Engineer | Jan 2025 – Present
- Serve as a key technical contact for law enforcement and corporate security clients, providing expert support for Kaseware’s investigative platform.
- Troubleshoot and resolve complex issues across software, networking, API integrations, and databases, escalating to engineering teams when required.
- Document resolutions, maintain knowledge base articles, and contribute to runbooks to enhance support efficiency.
- Collaborate cross-functionally with development and DevOps teams to reproduce, diagnose, and resolve product issues.
- Use AWS and Azure environments to replicate customer setups, validate fixes, and support system improvements.
- Ensure timely, accurate communication with clients and adherence to SLAs for all incidents.
Key Achievements:
- Created Sumo Logic monitoring dashboards to identify and resolve issues proactively, increasing customer satisfaction and reducing support volume.
- Improved average ticket resolution time by 30% through streamlined troubleshooting and better escalation procedures.
- Authored 40+ knowledge base articles, cutting repeat support cases and accelerating new engineer onboarding.
Aptitude Software – Boston, MA
Cloud Engineer | Nov 2019 – May 2024
- Deployed and maintained AWS infrastructure (EC2, S3, Route 53, ACM) ensuring scalability, security, and high availability.
- Implemented Kubernetes-based microservices, leveraging autoscaling, service discovery, and load balancing.
- Migrated SSL/TLS certificate management to AWS Certificate Manager (ACM), improving automation and compliance.
- Automated infrastructure and application deployments using Terraform, GitLab CI/CD, and Jenkins, reducing manual steps and deployment time.
- Integrated AWS CloudWatch and Grafana for observability, cutting downtime by 50%.
- Developed IAM policies and automation scripts in Python and Bash to enforce security and access best practices.
Key Achievements:
SSL/TLS Certificate Management Migration to AWS ACM – Aptitude Software
Challenge: Manual SSL/TLS renewals across Kubernetes microservices led to delays and risk exposure.
Solution: Migrated to centralized management via AWS Certificate Manager (ACM), automating renewals and improving monitoring.
Impact:
- Cut manual renewal work by 90%.
- Increased certificate security and audit compliance.
- Enhanced overall operational efficiency and uptime.
MEGA International – Raynham, MA
Cloud Engineer (Azure) | Jan 2019 – Nov 2019
- Managed Azure cloud infrastructure using Terraform for IaC, optimizing resource deployment and scalability.
- Built CI/CD pipelines with GitLab and Jenkins, improving release consistency and velocity.
- Supported cloud backup, recovery, and compliance tasks for enterprise systems.
Systems Analyst | Oct 2016 – Jan 2019
- Gather technical requirements, analyze data using SQL, and improve business intelligence reporting.
- Supported enterprise software integrations and API troubleshooting.
ADDITIONAL INFORMATION
Clearance: Clearance CJIS for Federal Investigation and Dept. Public Safety in several states.Eligibility: U.S. Citizen, eligible for Public Trust Clearance
Residency: Lived in the United States continuously for the past 5 years
Availability: Full-time; able to pass background, credit, and drug screening
Education
EDUCATION
Bristol Community College – Fall River, MAA.S. in Computer Science, May 2016 | GPA: 3.8 / 4.0
Certifications
- AWS Certified Solutions Architect – Associate
- AWS Certified Developer – Associate
- Credly Verified Certifications
