Tom Shepley

 Thomas W. Shepley

EDUCATION

Bristol Community College – Fall River, MA

A.S. in Computer Science, May 2016 | GPA: 3.8 / 4.0

Certifications

• AWS Certified Solutions Architect – Associate
• AWS Certified Developer – Associate
• Credly Verified Certifications

TECHNICAL SKILLS

- Cloud Platforms: AWS (EC2, S3, VPC, RDS, Route 53, EKS, IAM, ACM, CloudWatch), Azure

-Infrastructure as Code: Terraform, CloudFormation

Containers & Automation: Docker, Kubernetes, Ansible

-CI/CD & Monitoring: GitLab CI/CD, Jenkins, AWS CodePipeline, Grafana, Sumo Logic

-Operating Systems: Red Hat Linux, Amazon Linux, Windows Server

-Scripting: Python, Bash, PowerShell, YAML

-Networking & Security: VPC, VPN, DNS, IAM, SSL/TLS, TCP/IP, Routing

-Databases: PostgreSQL, Oracle 12c, MS SQL Server

-Compliance: Familiar with FedRAMP, CJIS frameworks

PROFESSIONAL EXPERIENCE

Kaseware – Denver, CO (Remote in MA.)

Cloud Support Engineer | Jan 2025 – Present

• Serve as a key technical contact for law enforcement and corporate security clients, providing expert support for Kaseware’s investigative platform.
• Troubleshoot and resolve complex issues across software, networking, API integrations, and databases, escalating to engineering teams when required.
• Document resolutions, maintain knowledge base articles, and contribute to runbooks to enhance support efficiency.
• Collaborate cross-functionally with development and DevOps teams to reproduce, diagnose, and resolve product issues.
• Use AWS and Azure environments to replicate customer setups, validate fixes, and support system improvements.
• Ensure timely, accurate communication with clients and adherence to SLAs for all incidents.

Key Achievements:

• Created Sumo Logic monitoring dashboards to identify and resolve issues proactively, increasing customer satisfaction and reducing support volume.
• Improved average ticket resolution time by 30% through streamlined troubleshooting and better escalation procedures.
• Authored 40+ knowledge base articles, cutting repeat support cases and accelerating new engineer onboarding.

Aptitude Software – Boston, MA

Cloud Engineer | Nov 2019 – May 2024

• Deployed and maintained AWS infrastructure (EC2, S3, Route 53, ACM) ensuring scalability, security, and high availability.
• Implemented Kubernetes-based microservices, leveraging autoscaling, service discovery, and load balancing.
• Migrated SSL/TLS certificate management to AWS Certificate Manager (ACM), improving automation and compliance.
• Automated infrastructure and application deployments using Terraform, GitLab CI/CD, and Jenkins, reducing manual steps and deployment time.
• Integrated AWS CloudWatch and Grafana for observability, cutting downtime by 50%.
• Developed IAM policies and automation scripts in Python and Bash to enforce security and access best practices.

Key Achievements:

SSL/TLS Certificate Management Migration to AWS ACM – Aptitude Software

Challenge: Manual SSL/TLS renewals across Kubernetes microservices led to delays and risk exposure.

Solution: Migrated to centralized management via AWS Certificate Manager (ACM), automating renewals and improving monitoring.

Impact:

• Cut manual renewal work by 90%.
• Increased certificate security and audit compliance.
• Enhanced overall operational efficiency and uptime.

MEGA International – Raynham, MA

Cloud Engineer (Azure) | Jan 2019 – Nov 2019

• Managed Azure cloud infrastructure using Terraform for IaC, optimizing resource deployment and scalability.
• Built CI/CD pipelines with GitLab and Jenkins, improving release consistency and velocity.
• Supported cloud backup, recovery, and compliance tasks for enterprise systems.

Systems Analyst | Oct 2016 – Jan 2019

• Gather technical requirements, analyze data using SQL, and improve business intelligence reporting.
• Supported enterprise software integrations and API troubleshooting.

ADDITIONAL INFORMATION

Clearance: Clearance CJIS for Federal Investigation and Dept. Public Safety in several states.

Eligibility: U.S. Citizen, eligible for Public Trust Clearance

Residency: Lived in the United States continuously for the past 5 years

Availability: Full-time; able to pass background, credit, and drug screening

 Thomas W. Shepley

 

TECHNICAL SKILLS

- Cloud Platforms: AWS (EC2, S3, VPC, RDS, Route 53, EKS, IAM, ACM, CloudWatch), Azure

-Infrastructure as Code: Terraform, CloudFormation

Containers & Automation: Docker, Kubernetes, Ansible

-CI/CD & Monitoring: GitLab CI/CD, Jenkins, AWS CodePipeline, Grafana, Sumo Logic

-Operating Systems: Red Hat Linux, Amazon Linux, Windows Server

-Scripting: Python, Bash, PowerShell, YAML

-Networking & Security: VPC, VPN, DNS, IAM, SSL/TLS, TCP/IP, Routing

-Databases: PostgreSQL, Oracle 12c, MS SQL Server

-Compliance: Familiar with FedRAMP, CJIS frameworks

PROFESSIONAL EXPERIENCE

Kaseware – Denver, CO (Remote in MA.)

Cloud Support Engineer | Jan 2025 – Present

• Serve as a key technical contact for law enforcement and corporate security clients, providing expert support for Kaseware’s investigative platform.
• Troubleshoot and resolve complex issues across software, networking, API integrations, and databases, escalating to engineering teams when required.
• Document resolutions, maintain knowledge base articles, and contribute to runbooks to enhance support efficiency.
• Collaborate cross-functionally with development and DevOps teams to reproduce, diagnose, and resolve product issues.
• Use AWS and Azure environments to replicate customer setups, validate fixes, and support system improvements.
• Ensure timely, accurate communication with clients and adherence to SLAs for all incidents.

Key Achievements:

• Created Sumo Logic monitoring dashboards to identify and resolve issues proactively, increasing customer satisfaction and reducing support volume.
• Improved average ticket resolution time by 30% through streamlined troubleshooting and better escalation procedures.
• Authored 40+ knowledge base articles, cutting repeat support cases and accelerating new engineer onboarding.

Aptitude Software – Boston, MA

Cloud Engineer | Nov 2019 – May 2024

• Deployed and maintained AWS infrastructure (EC2, S3, Route 53, ACM) ensuring scalability, security, and high availability.
• Implemented Kubernetes-based microservices, leveraging autoscaling, service discovery, and load balancing.
• Migrated SSL/TLS certificate management to AWS Certificate Manager (ACM), improving automation and compliance.
• Automated infrastructure and application deployments using Terraform, GitLab CI/CD, and Jenkins, reducing manual steps and deployment time.
• Integrated AWS CloudWatch and Grafana for observability, cutting downtime by 50%.
• Developed IAM policies and automation scripts in Python and Bash to enforce security and access best practices.

Key Achievements:

SSL/TLS Certificate Management Migration to AWS ACM – Aptitude Software

Challenge: Manual SSL/TLS renewals across Kubernetes microservices led to delays and risk exposure.

Solution: Migrated to centralized management via AWS Certificate Manager (ACM), automating renewals and improving monitoring.

Impact:

• Cut manual renewal work by 90%.
• Increased certificate security and audit compliance.
• Enhanced overall operational efficiency and uptime.

MEGA International – Raynham, MA

Cloud Engineer (Azure) | Jan 2019 – Nov 2019

• Managed Azure cloud infrastructure using Terraform for IaC, optimizing resource deployment and scalability.
• Built CI/CD pipelines with GitLab and Jenkins, improving release consistency and velocity.
• Supported cloud backup, recovery, and compliance tasks for enterprise systems.

Systems Analyst | Oct 2016 – Jan 2019

• Gather technical requirements, analyze data using SQL, and improve business intelligence reporting.
• Supported enterprise software integrations and API troubleshooting.

ADDITIONAL INFORMATION

Clearance: Clearance CJIS for Federal Investigation and Dept. Public Safety in several states.

Eligibility: U.S. Citizen, eligible for Public Trust Clearance

Residency: Lived in the United States continuously for the past 5 years

Availability: Full-time; able to pass background, credit, and drug screening

EDUCATION

Bristol Community College – Fall River, MA

A.S. in Computer Science, May 2016 | GPA: 3.8 / 4.0

Certifications

• AWS Certified Solutions Architect – Associate
• AWS Certified Developer – Associate
• Credly Verified Certifications