Tom Shives

I am a dedicated and results-oriented Account Manager with a strong passion for building and nurturing client relationships. With over five years of experience in account management and customer success, I excel at understanding client needs and delivering tailored solutions that drive business growth and enhance customer satisfaction.

My expertise lies in developing strategic account plans that align with both client goals and company objectives. I have a proven track record of identifying upsell and cross-sell opportunities, resulting in significant account revenue growth. I believe in a consultative approach to account management, where I act as a strategic partner to my clients, helping them navigate challenges and achieve their desired outcomes.

Effective communication and relationship-building are at the core of my professional ethos. I pride myself on my ability to foster positive and long-lasting business relationships by being proactive, responsive, and attentive to client needs. My collaborative approach ensures that internal teams are aligned with client expectations, leading to seamless project execution and exceptional performance.

I thrive in dynamic and fast-paced environments, where my strong organizational skills and attention to detail come to the fore. My commitment to continuous improvement drives me to stay updated with industry trends and best practices, ensuring that my clients receive the highest level of service and support.

With over five years of experience in account management and customer success, I have a proven track record of driving business growth and enhancing customer satisfaction. My career has been marked by a series of successful roles, primarily focusing on building and nurturing client relationships, developing strategic account plans, and identifying opportunities for revenue growth.

Mobile Experience

Account Director (Nov 2021 – Present)

• Developed and implemented strategic account plans to drive business growth and meet revenue targets.
• Cultivated strong relationships with key clients, ensuring high levels of satisfaction and repeat business.
• Identified upselling and cross-selling opportunities, contributing significantly to account revenue growth.
• Led a team of professionals, providing guidance and support to achieve exceptional performance.
• Collaborated with product development teams to customize solutions based on client requirements.
• Successfully secured major contracts with high-profile clients, expanding the company's market presence.

Key Account Manager (Sept 2019 – Nov 2021)

• Managed a portfolio of key accounts, driving customer satisfaction and securing contract renewals.
• Collaborated with clients to understand their needs and recommend appropriate solutions.
• Led a team of account managers, fostering a positive and collaborative team culture.
• Implemented process improvements that enhanced overall efficiency and reduced project turnaround time.
• Conducted regular business reviews with clients, identifying opportunities for growth and improvement.

In these roles, I demonstrated exceptional communication and relationship-building skills, enabling me to effectively manage multiple projects and deliver outstanding results. My ability to understand client needs and provide tailored solutions has been instrumental in achieving high levels of client retention and satisfaction.

University of Colorado 2021 

Master of Business Administration Denver, CO

Youngstown State University 2012

Bachelor of Computer Science Youngstown, OH