Toni Aoun

Multilingual client relations and communications professional with international experience across fintech, luxury hospitality, global operations, customer engagement, and cross-functional coordination. Fluent in English, French, Arabic, and Italian, with strong comprehension of Spanish and German. Experienced in supporting high-touch client experiences, stakeholder communications, and organized operational workflows.

Recognized for professionalism, discretion, cultural adaptability, and relationship-driven service across diverse international environments.

Client Relations & Regional Growth Manager – Arabic & French Markets at ZEPZ (2025-01 – 2026-03)

• Managed client relationship and regional growth initiatives across fintech markets in Europe, MENA, and international corridors
• Served as a liaison between clients, stakeholders, operations, and cross-functional teams to support seamless service delivery
• Supported customer acquisition, onboarding, engagement, and retention strategies across multilingual international markets
• Analyzed customer behavior and market insights to support operational improvements and customer experience optimization
• Collaborated with internal teams across operations, marketing, and product to execute regional growth initiatives
• Strengthened regional partnerships and community engagement efforts to support long-term market expansion.

Multilingual Communications and Multimedia Coordinator at Freelance (2023-04 – Present)

• Supported multilingual communications, Arabic-English translation, documentary production, and sponsor communications for the René Moawad Foundation
• Produced video and media content for the University of Oxford, including projects supporting international language students and multicultural educational initiatives
• Coordinated stakeholder communications, scheduling, documentation, and workflow management across international projects and multicultural teams
• Helped small businesses and cultural organizations including Mazika Enterprise and Haneen Choir produce culturally focused media and video content
• Managed confidential project information while maintaining strong organization, professionalism, and attention to detail

Media & Journalism Manager at University of Buckingham (2021-01 – 2024-01)

• Managed weekly broadcast production and editorial coordination for the university's journalism and media department
• Produced multimedia and communications content for multiple departments including the Business School, Medical School, and Languages Department
• Coordinated annual documentary productions and institutional media projects across academic teams
• Oversaw production scheduling, editing workflows, stakeholder communication, and cross-department coordination
• Collaborated with students, faculty, and university stakeholders to ensure timely delivery of media and communications projects

Visiting Lecturer at University of Buckingham (2022-12 – 2024-01)

• Delivered instruction in media production, professional video editing, motion graphics, script writing, and communications studies
• Taught students industry-standard production workflows using Adobe Creative Suite including Premiere Pro and After Effects
• Supported student projects in multimedia storytelling, digital media production, and broadcast communications
• Assisted students in developing creative, technical, and editorial skills across video production and media communications

Client Manager & Wholesale Coordinator – Arabic Speaking Markets at Salvatore Ferragamo (2019-09 – 2020-11)

• Managed client relationships and wholesale coordination for Arabic-speaking and Gulf region clientele across flagship and wholesale operations in Milan and Florence
• Assisted international clients in coordinating business visits, showroom appointments, and luxury retail experiences prior to travel to Italy
• Maintained professional multilingual communication with high-value clients and regional partners throughout the sales and coordination process
• Served as an internal team trainer for senior sales associates across flagship store operations, supporting client experience standards and brand communication
• Collaborated with retail and wholesale teams to ensure seamless client service, operational coordination, and relationship management across international markets.

Client & Wholesale Associate – Francophone & Arabic Markets at FURLA (2015-12 – 2019-08)

• Supported wholesale client relationships across Francophone, Arabic-speaking, and MENA markets
• Coordinated showroom visits, appointments, and communications between international buyers and Italian offices
• Maintained multilingual communication with clients and stakeholders throughout sales and operational processes
• Assisted with product presentations, seasonal launches, and wholesale coordination for international retail partners
• Collaborated with internal teams to support seamless client experiences and operational follow-through across multiple accounts

University of Buckingham, Buckingham - Communication and Journalism

January 2020 - December 2021

IDMB, Milano, Italy - Product Design

November 2014 - November 2015

ESMOD, Paris/Beirut - Product Design

November 2012 - October 2014