Tony Morales

Help Desk/

Talent

Philadelphia, City of Philadelphia, Philadelphia30 USD/hourMember since March 6, 2023

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help desk troubleshooting technical support network support api development

About

I’ve been working in IT for about 5-7 years. I have a small networking background, but have spent the majority of my time in help desk environments and deployment/migration projects. I have a small background in coding and would like to explore building API’s/assisting in team environments.

I’m very passionate about art, learning languages, and building relationships.

In my career I’ve built excellent communication skills, vast knowledge of troubleshooting Windows OS, MacOS, cloud portals like Microsoft 365, Azure, Microsoft Exchange, Google Suite, etc.

I’m very familiar with the Adobe suite, having exposure and worked in Photoshop, Illustrator, and InDesign.

Experience

Tier 1 Technician, Omega Systems

July 2022 - Present | Reading, PA

Provided first line support through desk-side, remote, and local office support services.
Followed documented processes for incident management and request fulfilment.
Provided guidance and direction for escalated service issues.
Helped ensure Customer support services teams are focused on achieving results using all resources available from initiation to resolution.

Informations Contractor, TEKSystems

January 2022 - June 2022 | Wayne, PA

Participated in staging and integration of hardware, trouble shooting and resolution of business application and system problems.
Identified opportunities to improve the knowledge base and increased the rate of first line resolution.
Analyzed and documented software requirements.
Worked with other colleagues within TEKSystem teams to deliver effective Customer support service.

Technical Specialist, White House Daycare

April 2014 - May 2021 | Reading, PA

Completed documentation for projects and training.
Operated as a reliable source for application and desktop support by

On-call throughout employment.

Fixed hardware and software issues, including participating in staging and integration of hardware.
Assisted in wiring infrastructure and network development

Education

I received a Bachelors of Arts from Pennsylvania State University in Communications and two minor degrees in Spanish and Information Sciences & Technology.

I’ve obtained several certificates since graduating: