Tony R
Customer Service | Organized | Bilingual
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About
Reliable, resourceful and hardworking with experience resolving customer complaints and fast-paced eye care environments. Ability to maintain customer relationships. Additional experience in handling payments, basic sales knowledge, and communication.
Experience
Certified Optometric Technician - America's Best Contacts & Eyeglasses - Camarillo, CA
(2024-09)
Detail-oriented with experience in pre-testing, patient care, and EHR systems for both in-person and remote exams. Skilled in using diagnostic equipment and dealing with fast-paced eye care environments.
- Operate diagnostic instruments such as autorefractors, tonometer, visual field and retinal imaging equipment.
- Collect and document patient medical history and vision concerns using Electronic Health Records (EHR)
- Operate Remote Exam equipment and assist R.O.Ds with patient flow and pre-testing procedures.
- Educate patients on proper contact lens care, insertion, and removal.
- Schedule appointments, manage patient records, and handle insurance verification.
- Promote lens enhancements (anti-reflective/scratch resistant coatings, blue light protection, variety of progressive level lenses) to increase optical sales and meet performance goals
- Perform minor repairs (lens reinsertions and screws) and adjustments of frames for customers
Laborer - First Response Home Services - Ventura County, CA
(2024-02 - 2024-10)
Work in various construction projects which include, building patios, decks, porches, prepping for paint, and removing/loading materials to ensure cleanliness of job site.
- Maintain cleanliness throughout the jobsite
- Knowledgeable of basic, electric and hand tools
Cashier - El Pollo Loco - Oxnard, CA
(2019-07 - 2021-01)
Responsible for greeting customers, maintaining cleanliness, and taking payments. On occasion, operate drive-thru.
- Greet customers
- Assist in preparing side orders
- Process payments, including gift cards and rewards
Education
General Education Diploma - Oxnard High School (2016 - 2020)
Information Technology/Psychology - Cal State University Channel Islands (2020-08)
