Tonya Bell

Polished luxury hospitality professional with extensive experience in concierge support, lead host operations, and guest services leadership across five-star hotels, fine dining restaurants, and premium wellness environments. Skilled in delivering personalized guest experiences, managing reservations and seating flow, handling VIP requests, resolving concerns with discretion, and maintaining elevated service standards in fast-paced settings. Known for strong communication, front-of-house leadership, and creating refined, memorable experiences that reflect luxury brand expectations

Lead Host at JW Marriott (2024-12 – Present)

• Lead Front-of-House team in delivering excellence as a luxury hospitality environment.

• Manage reservations, waiting flow, and guest accommodations to ensure a seamless guest experience.

• Support service excellence by maintaining cleanliness and standards throughout the establishment.

• Build strong guest rapport through attentive communication, professionalism, and personalized service.

• Led host stand operations in a high-end diary environment with a focus on elegance, efficiency, and guest satisfaction.

• Managed reservations, waitlists, table assignments, and guest communications to support smooth running flows.

• Coordinated spa operations and guest accommodations while maintaining the utmost luxury standards.

• Ensured seamless transitions between host, server, and kitchen teams, executing special requests with grace.

• Elevated the guest experience by anticipating needs and delivering a polished first and last impressions.

• Managed personalized service standards while maintaining composure during peak service periods.

• Trained and mentored team members on industry best practices, etiquette, and service excellence.

• Staged create a refined, welcoming experience that aligned with the elite service expectations.

• Used professionalism, discretion, and strong judgement to anticipate needs and resolve guest concerns.

• Exceptional Customer Service Proficiency in greeting guests with warmth and professionalism, ensuring a welcoming atmosphere that set the tone for their dining experience.

• Host Management Excellence in coordinating seating arrangements, prioritizing VIP, special occasions, and walk-in guests efficiently.

• Leadership and Training Contributed to a positive work environment by mentoring new hosts, ensuring they adhere to restaurant standards while maintaining service excellence.

• Conflict Resolution and Problem Solving Addressed guest concerns with grace and composure, turning potentially negative situations into opportunities to demonstrate exceptional service.

• Team Collaboration Demonstrated strong ability to work with servers, bartenders, and kitchen staff to optimize the dining experience, consistent in sharing feedback and special requests to the appropriate teams, optimizing the dining experience.

• Problem-Solving Proven ability to handle challenging situations with composure and professionalism, essential for high-volume establishments.

• Administrative Proficiency Used POS systems accurately to manage reservations, seating arrangements, and special requests to the appropriate teams, optimizing the dining experience.

• Oversee daily guest services operations to maintain a seamless and elevated hotel experience.

• Responded to guest inquiries, resolved issues, and supported a welcoming and organized environment.

• Managed operations concerns efficiently to ensure guest satisfaction and professionalism.

• Managed high-volume guest seating and accommodations in a luxury fine dining establishment.

• Coordinated reservations to optimise seating and flow, hosts, and guest experience.

• Supported nil-related inquiries and special requests from the host stand.

• Pair of house execution delivered seats, personalized greeting guest preferences.

• Coordinated appointments, provider schedules, and front desk operations in a luxury wellness environment.

• Managed client relationships and maintained a high standard of service in a fast-paced setting.

• Led spa coordination and supported daily operations with strong communication and attention to detail.

• Helped ensure a high-end guest experience through efficient scheduling and responsive client care.

• Managed front desk operations, appointment scheduling, and guest receptions in a premium salon setting.

• Maintained a polished and professional environment for clients seeking luxury services.

• Strengthened client relationships through personalized service and efficient daily operations.

Associate's Degree in Fashion Merchandising – Columbia College (2014)

Associate's Degree in Business Management – Columbia College Chicago (2019 – 2024)