Financial Assistant - Columbus, Ohio
(2026-04)
- Assist with financial processing, documentation, and account support functions
- Maintain accurate records and ensure timely processing of financial information
- Communicate with internal departments and customers regarding account or payment-related inquiries
- Utilize spreadsheets and computer systems to organize financial data
- Support administrative operations while maintaining confidentiality and accuracy
- Provide excellent customer service in a fast-paced environment
Work Coordinator (Contractor) - Columbia Gas of Ohio - Columbus, Ohio
(2026-02)
- Coordinate work orders, scheduling, and communication between departments and field personnel
- Monitor workflow status and ensure assignments are completed accurately and efficiently
- Utilize multiple systems to document, update, and track customer and operational information
- Communicate with customers, contractors, and internal staff regarding service requests and scheduling
- Assist with reporting, administrative support, and problem resolution in a fast-paced environment
- Maintain detailed records while ensuring compliance with company procedures and timelines
Social Security Income/Social Security Disability Benefits Specialist - Southeast Healthcare
(2023-02 - 2026-02)
- Assisted clients with completing SSI/SSDI applications and obtaining medical documentation
- Communicated with adjudicators and clients to ensure accurate and timely processing
- Utilized strong documentation and customer service skills while supporting individuals with mental health concerns
- Maintained detailed records and coordinated communication between multiple parties
- Faxed, scanned, and documented information to support disability determinations
Customer Service Advocate – Remote - Verizon Wireless
(2018-04 - 2023-02)
- Provided customer support regarding billing, account services, promotions, activations, and transfers
- Troubleshot device activation and cellular service concerns
- Processed escalations and collaborated with leadership to resolve customer issues
- Delivered high-quality customer service in a fast-paced call center environment
Human Resource Analyst - Discover Financial Services (Aroteck Contractor)
(2017-05 - 2018-03)
- Processed employee FMLA and disability requests utilizing multiple HR systems
- Maintained electronic records and documented communications with employees and management
- Assisted employees regarding leave eligibility, benefits, and return-to-work processes
- Generated reports and tracked leave status using Excel spreadsheets
- Processed terminations and assisted with payroll-related inquiries
Care Review Processor - Molina Healthcare
(2015-11 - 2017-05)
- Processed authorization requests and provider inquiries
- Reviewed coding and waiver approvals for accuracy and compliance
- Created approval and denial letters for members and providers
- Tracked workflow activity and communicated updates with team members
- Utilized QNXT and SharePoint systems for documentation and processing
Provider Data Specialist (Temporary Contract) - Molina Healthcare
(2015-08 - 2015-11)
- Contacted physician offices to verify tax identification information
- Maintained reports, spreadsheets, and provider data records
- Met productivity requirements while ensuring data accuracy
- Provided customer service internally and externally
Employment Coordinator - National Church Residences
(2014-10 - 2015-06)
- Coordinated onboarding for new hires nationwide utilizing UltiPro
- Processed background checks and drug screenings
- Managed onboarding paperwork and payroll-related documentation
- Maintained personnel files and tracked onboarding progress
- Participated in new employee orientation and reporting processes
Coordinator, Tax Department - Cardinal Health
(2012-04 - 2014-10)
- Assisted with tax audit research and vendor invoice management utilizing SAP
- Processed W-9 requests and maintained vendor tax records
- Scheduled executive travel, managed calendars, and prepared expense reports
- Supported onboarding and administrative functions for the department
Administrative Assistant (Case Management) - APS Healthcare
(2011-12 - 2012-04)
- Communicated with members, providers, insurance companies, and facilities
- Verified eligibility for services and documented customer interactions
- Assisted with member education and service coordination
- Maintained high customer satisfaction through timely issue resolution
Administrative Assistant - Rehoboth Temple Church of Christ
(2009-02 - 2011-12)
- Managed scheduling, correspondence, vendor billing, and church records
- Coordinated meetings, programs, and church activities
- Maintained member database and office supply inventory
- Assisted with budget coordination for the Summer Food Program
Administrative Assistant, Human Resources - Grant/Riverside Methodist Hospital
(2005-03 - 2008-03)
- Supported executives and managers through scheduling, meeting coordination, and reporting
- Maintained confidential HR files and performance evaluations in PeopleSoft
- Prepared agendas, reports, forms, and presentations utilizing Microsoft Office applications
- Coordinated expense reimbursements, special projects, and departmental communications
Human Resources Assistant - Grant/Riverside Methodist Hospital
(2001-05 - 2005-03)
- Provided HR support regarding policies, procedures, and employee relations matters
- Scheduled interviews and maintained departmental calendars
- Processed hiring information in PeopleSoft and maintained confidential records
- Coordinated meetings, reports, fingerprinting, and special events
- Maintained ACD system and answered high-volume calls for OhioHealth
Supply Tech Coordinator, Material Management - Grant/Riverside Methodist Hospital
(1990-04 - 2001-05)
- Coordinated scheduling and workflow assignments
- Assisted departments with supply orders and inventory management
- Researched backorders and communicated with vendors regarding supplies
- Trained employees on system procedures and inventory processes
