Tonya Shanks

Highly organized and detail-oriented Administrative Professional with 30+ years of experience supporting operations, managing communications, and coordinating business activities in fast-paced environments. Proven ability to handle multiple priorities, maintain accurate records, and provide exceptional internal and external customer support. Strong skills in scheduling, data management, and office coordination. Known for professionalism, reliability, and a positive, team-focused attitude.

Resort Sales Manager at River Spirit Casino Resort (2025-01 – 2026-03)

Managed high-volume client communications and coordinated business activities

• Managed high-volume client communications via phone, email, and in-person interactions
• Coordinated meetings, site visits, and networking events
• Maintained detailed client records and account updates
• Represented organization at professional events, strengthening business relationships
• Tracked activity, prepared reports, and supported departmental goals

Customer Service / Administrative Support at Sola Products (2021-04 – 2024-10)

Managed daily communications and administrative support operations

• Managed daily inbound and outbound calls while maintaining accurate customer records
• Processed orders via phone, email, and fax using QuickBooks
• Coordinated travel arrangements and logistics for trade shows
• Prepared documentation and supported event setup and execution
• Trained new employees on systems and administrative processes

Business Travel Sales Manager at Hyatt Regency Tulsa (2015-05 – 2020-03)

Coordinated business travel and client event management

• Coordinated meetings, presentations, and client events
• Managed calendars, communications, and scheduling for business accounts
• Maintained confidential client information and detailed account records
• Resolved client issues efficiently while maintaining professionalism
• Assisted with reporting, tracking, and administrative documentation

Corporate Group & Business Travel Sales Manager at Renaissance Hotel & Convention Center (2007-03 – 2015-05)

Managed corporate group sales and business travel accounts

• Organized meetings, events, and client communications
• Managed multiple client accounts and administrative workflows
• Maintained databases and documentation for ongoing business operations

Senior Sales Manager at DoubleTree Hotel by Hilton (2003-03 – 2007-03)

Senior-level sales management position

Sales Manager at Embassy Suites (1999-03 – 2003-03)

Sales management and client coordination

Director of Sales at Residence Inn by Marriott (1989-01 – 1999-12)

Early roles focused on client coordination, reporting, and administrative operations

Bachelor of Science in Tourism & Hospitality Management – Northeastern State University