Tonya Taylor

29 years of experience in the customer service industry. Strong ability to lead, supervise and train others. Competently managed and task personnel. Unique blend of managerial and hands-on experience acquired. Knowledgeable in all facets of administrative management, including benefits and disciplinary action.

Customer Service Representative - Culligan Water Co.

(2024-05)

• Diligently assessed customer problems and created claim resolutions.
• Performed all work in accordance with customer and company standards.
• Provided excellent customer service to members and went above my duties to help resolve accounts.
• Thoroughly provided customers with detailed information on their accounts and answering the question to the best of my knowledge
• Process payments to ensure customers stay in good standing with their accounts
• Process orders through IFS

Claims-Sup Express FNOL-Assoc II - Allstate

(2021-08 - 2024-05)

• Validated all claims completely and accurately.
• Diligently assessed customer problems and created claim resolutions.
• Reviewed determined and released reimbursements to various customers in accordance with company guidelines.
• Performed all work in accordance with customer and company standards.
• Thoroughly provided customers with detailed information on their claims and answering the question to the best of my knowledge
• Provided excellent customer service to members and went above my duties to help resolve claims.

Office Service Clerk - Dinsmore & Shohl

(2019-06 - 2021-08)

• Responsible for all necessary court filings documents for cases.
• Ensuring that all client files were well maintained and kept up to date.
• Ensured the prompt ordering of all office supplies.
• Responsible for uploading and scanning documents to I-manage Distribute mail.
• Ensured all postage outgoing mail was ready to be sent promptly.
• Ensured that all calls were answer and messages were delivered to the correct party.

Pharmacy Tech/ Human Resource Manager/ Manager/Clerk - Kroger

(2003-08 - 2019-06)

• Ensured proper filling of prescriptions and pulling and distribution of patient prescriptions.
• Answering all phones calls that came in and speaking with doctors' offices to ensure that correct prescription was received and filled.
• Ensured that proper procedures were followed for Hiring, Payroll, Kronos, filing of paperwork, recruiting new hires, and conducting Interviews, scheduling, training new/old employees as needed.
• Assisted with the process of employee transfers to other departments.
• Administer and over saw proper proceed were followed for Drug Testing and the submission of background checks.
• Assisted with the associate relations and worked closely with our management team planning and developing career paths for all individuals.
• Helped develop and administered new employee on-boarding and orientation to introduce our talent to our company history.
• Responsible for Ordering Products, receiving and processing deliveries and Scheduling deliveries.
• Helped with the proper handling of all customer service procedures and planning daily tasks.

High School Diploma - Early Childhood Education - Fairmont High School (1994 - 1998)