Tori Hessler

Results-driven professional with a background spanning HR administration and customer success, bringing hands-on experience in onboarding, benefits administration, payroll, and employee engagement across B2B SaaS and clinical environments. Skilled at building relationships, resolving conflict, and designing processes that scale with a psychology degree that informs every interaction. Looking to bring that foundation into a recruiting or people operations role where candidate experience and employee retention are the priority.

Customer Success Manager - CIENCE - Remote

(2023-01 - 2025-06)

• Maintained onboarding programs and internal knowledge base to accelerate new-hire and customer ramp-up and reduce support escalations.
• Coordinated recruiting activities including job postings, candidate screening, interview scheduling, and onboarding logistics.
• Partnered with community organizations to expand employee wellness resources and support retention initiatives.

Human Resources Assistant - Surrey Veterinary - Clare, MI

(2020-02 - 2022-03)

• Developed and implemented an HR strategy focused on attracting top talent and improving employee engagement and retention.
• Administered payroll processing and employee benefits, ensuring accuracy and compliance with company policies.
• Supported recruitment efforts including job postings, scheduling interviews, and coordinating onboarding for new hires.

Customer Service - Montclair Veterinary Hospital - Oakland, CA

(2015-12 - 2019-01)

• Provided front-line customer support, resolving complaints and inquiries with empathy and professionalism.
• Built trusted relationships with a recurring client base through personalized and consistent service.
• Identified inefficiencies in service processes and proposed improvements adopted by clinic management.

Bachelor of Science - Psychology - Central Michigan University (2022-12)