Customer Service Representative - Select Portfolio Servicing - Jacksonville, FL
(2025-08)
- Assisting customers with mortgage accounts
- Processing payments
- Assisting customers regarding foreclosure and bankruptcy accounts
- Documenting interactions with customers, insurance agents and bank representatives and third party authorizations on account
- Assisting customers with mortgage assistance such as modifications and repayment plans
- Guiding customers with website and mobile app information
Customer Service Representative - Wells Fargo (Contractor) - Charlotte, NC
(2023-11 - 2025-08)
Received calls from current and existing Wells Fargo account holders to assist with previous add-on products.
- Managed 40–50 inbound and outbound calls daily while maintaining high accuracy in documentation
- Listened to calls from other agents and provided constructive feedback on call handling and note-taking
- Assisted customers with account inquiries, billing questions, and service escalations
- Documented customer interactions in CRM systems with detailed and accurate case notes
- Escalated unresolved issues to appropriate departments while ensuring proper follow-up with customers
Customer Service Representative - American Specialty Health - Carmel, IN
(2023-05 - 2023-11)
- Managed 40–60 inbound and outbound calls daily, providing assistance with memberships and claims
- Assisted members with enrolling and managing gym memberships
- Contacted insurance providers to verify member eligibility and coverage
- Processed payments for enrollment fees and ensured compliance with company policies
- Resolved billing discrepancies and addressed member concerns in a professional manner
- Maintained confidentiality of sensitive health and insurance information (HIPAA compliance)
Rivet Operator / LED Technician - Anthem Displays - Elizabethtown, NC
(2021-06 - 2023-09)
- Built housing compartments for LED lights used in digital display systems
- Assembled and tested cables to ensure proper power flow and functionality
- Trained and mentored new employees on production line procedures and safety protocols
- Conducted quality checks to verify proper assembly and compliance with design standards
- Collaborated with team members to meet daily production goals
Employment Gap
(2019-01 - 2021-06)
Provided family support and care during daughter's pregnancy.
Customer Service Representative - Conduent / Sprint - Charlotte, NC
(2015-04 - 2019-01)
- Received inbound calls from customers regarding billing issues, service inquiries, and complaints
- Resolved issues by identifying customer needs and providing tailored solutions in a timely and courteous manner
- Processed payments, updated customer account information, and explained billing statements
- Escalated complex cases to higher-level support while ensuring customer satisfaction
- Consistently met performance metrics including call resolution time and customer satisfaction ratings
Customer Service Representative - Rotech Healthcare - Charlotte, NC
(2010-10 - 2014-12)
- Provided medical equipment and coordinated services for patients
- Contacted insurance companies and physician offices to confirm coverage and arrange authorizations
- Scheduled technician appointments for installation and servicing of medical equipment
- Assisted patients with billing inquiries, insurance verification, and supply orders
- Maintained patient files with accurate and up-to-date documentation
