Toywa Evans

Operations and customer service professional with 35 years of progressive experience at The Home Depot, advancing from cashier and sales associate to receiving, store leadership, inventory management, and installation support roles. Skilled in resolving customer concerns, managed high volume phone communication with customers, vendors, and installers leading and coordinating teams, managing audits, and maintaining efficient operations in high-volume retail environments.

Expeditor - THE HOME DEPOT - Houston, TX

(2009-01 - 2019-12)

• Served as the primary liaison among customers, installers, and vendors to resolve product installation concerns and keep projects moving forward.
• Managed a high volume of calls and follow-up activities while working independently and maintaining responsive, professional customer service.

Inventory Management Lead - THE HOME DEPOT - Houston, TX

(2000-01 - 2009-12)

• Maintained inventory audits and stock accuracy for high-volume stores, helping ensure appropriate product levels and timely stock balancing.
• Guided teams in meeting deadlines for price changes and inventory activities; coordinated shipment arrivals with vendors while supporting customers on the sales floor.

Assistant Store Manager - THE HOME DEPOT - Houston, TX

(1993-01 - 2000-12)

• Directed daily operations for approximately 50 associates across receiving, service desk, vault, and cashier departments.
• Oversaw operational structure, audits, profit-and-loss review, and expense journals while supporting service standards and team performance.

Receiving Manager - THE HOME DEPOT - Houston, TX

(1987-01 - 1993-12)

• Managed inbound and outbound logistics, bills of lading, shipment shortages, and returns to vendor for defective merchandise.
• Maintained detailed paperwork and audit records and communicated regularly with shipping companies and vendors to resolve delivery issues.

Cashier and Sales Floor Associate - THE HOME DEPOT - Houston, TX

(1984-01 - 1987-12)

• Provided accurate cashiering, sales-floor assistance, and courteous customer service in a fast-paced retail environment.

High School