Tracey Duffy

Dependable and customer-focused hotel professional with 2 years of experience in Night Audit, Front Desk Operations, Guest Services, and Housekeeping. Experienced with HotelKey hotel management software, reservations, check-ins and check-outs, cash handling, deposits, nightly reports, and resolving guest concerns. Comfortable working independently overnight while maintaining a safe, clean, and welcoming environment for guests.

Also bring several years of office management and construction coordination experience. Known for being friendly, hardworking, dependable, organized, and willing to go above and beyond to assist customers and coworkers.

Night Auditor / Front Desk / Housekeeping - Motel 6 - Anaheim Hills, CA

(2022-01 - 2024-12)

• Performed overnight Night Audit duties and ensured daily hotel operations were accurately completed.
• Used HotelKey hotel management software for reservations, guest accounts, check-ins, check-outs, and daily operations.
• Checked guests in and out while providing friendly and professional customer service.
• Made and modified guest reservations and answered questions regarding rooms, rates, and hotel policies.
• Processed payments, deposits, and other guest transactions accurately.
• Handled cash and maintained accurate financial records.
• Ran nightly reports and reviewed daily hotel activity.
• Balanced and verified daily transactions as part of the night-audit process.
• Answered incoming phone calls and assisted guests with requests and concerns.
• Responded professionally to difficult or unexpected guest situations and worked to resolve problems.
• Maintained guest privacy and followed hotel procedures.
• Assisted guests with room and hotel-related needs throughout the overnight shift.
• Performed housekeeping duties, including cleaning and preparing guest rooms and maintaining common areas.
• Assisted with laundry and keeping hotel areas clean, organized, and presentable.
• Prepared and maintained the hotel's coffee/breakfast area as needed.
• Worked independently during overnight shifts while remaining attentive to guests, hotel security, and operational needs.
• Communicated important information to management and the incoming shift.
• Maintained a friendly, professional attitude while handling multiple responsibilities.

Office Manager - Onward Engineering - Anaheim

(2019-01 - 2022-12)

• Managed day-to-day office operations and administrative responsibilities.
• Communicated professionally with customers, employees, vendors, and business contacts.
• Organized paperwork, records, schedules, and office information.
• Managed multiple priorities while maintaining accuracy and organization.
• Assisted management with daily business operations and administrative needs.
• Responded to customer questions and concerns and provided professional customer service.
• Maintained an organized and professional office environment.
• Handled confidential business information with professionalism and discretion.

Construction Coordinator - System Pavers - Santa Ana

(2016-01 - 2019-12)

• Coordinated daily construction activities, schedules, and project information.
• Communicated with customers, crews, employees, and other project contacts.
• Assisted with scheduling and coordination of construction projects.
• Maintained project records, paperwork, and documentation.
• Followed up on project details and helped address scheduling and customer concerns.
• Coordinated multiple projects and priorities while meeting deadlines.
• Provided professional customer service throughout the project process.
• Worked closely with different teams to help keep projects organized and moving forward.

High School Diploma - Newbridge College

Medical Assistant Program - Medical Assistant - Newbridge College