Tracey Howard

I consider myself to be a diligent and dependable team member, with a positive attitude towards maintaining cleanliness and order. I possess strong organisational skills and have the ability to work with minimal supervision. I am committed to ensuring a welcoming and sootless environment to residents and external visitors.

I am dedicated reliable and loyal - I enjoy learning new skills and to set myself challenges for my own personal development. I demonstrate exceptional time management and communication, ensuring all tasks are completed to high standards while maintaining warm, professional demeanour.

Housekeeper - The Belmont (Sander Senior Living) - Worcester

(2023-07)

• Maintained high hygiene standards for improved living conditions.
• Carried out day-to-day duties accurately and efficiently.
• Successfully delivered on tasks within tight deadlines.
• Worked flexible hours, covering nights, weekends and bank holidays.
• Established clear budgets and cost controls strategies to meet objectives.
• Maintained clean and safe saloon environments, ensuring consistent compliance with COSSH regulations.
• Maintained record keeping systems, aiding in smoother daily operations.
• Audited rooms after cleaning to check cleanliness standards.
• Delegated tasks and briefed staff on shift requirements to meet KPIs.
• Collaborated with maintenance department for immediate repair or maintenance works needed in rooms or common areas.
• Conducted regular inspections of rooms to ensure meticulous attention to detail was maintained by the team.
• Implemented cost-effective measures in housekeeping operations without compromising on quality of service offered to guests.
• Provide support to Housekeeping Manager and cover any managerial duties when required.
• Assisted in inventory management for timely replenishment of cleaning supplies.
• Completed shift reports for smooth handovers and Back of House operations.
• Prepared rotas to create stable team coverage and meet guest needs.

Taxi driver - Worcester Taxis - Worcester, Worcestershire

(2021-07 - 2023-07)

• Transported passengers to desired destinations, resulting in satisfied customers.
• Provided support for elderly or disabled passengers, ensuring a comfortable journey.
• Ensured timely arrivals for client appointments by utilising advanced navigational skills.
• Improved customer satisfaction with friendly, professional demeanour and prompt service.
• Managed difficult driving conditions during inclement weather to ensure passenger safety.
• Maintained safety by adhering to road regulations and traffic laws.
• Communicated effectively with dispatchers about pick-up locations or potential delays.

Convenience store manager - Nisa - Worcester, Worcestershire

(2018-03 - 2021-07)

• Fostered a positive work culture, leading to increased employee morale and productivity.
• Controlled stock rotation for reduced waste and maximised profits.
• Managed supplier relationships for consistent product availability.
• Assisted customers promptly whilst providing knowledgeable advice on products available in the store.
• Conducted regular audits to ensure compliance with company policies and local regulations.
• Handled cash transactions accurately, ensuring financial integrity in every transaction.
• Oversaw business staffing and training, building successful, customer-focused team.
• Ensured accurate inventory management through regular stock takes and efficient ordering processes.
• Demonstrated excellent leadership skills whilst managing a team of 5.
• Monitored and audited inventory, promptly reordering low-stock supplies to avoid shortages.

Kitchen assistant - McDonalds - Worcester, Worcestershire

(2017-06 - 2018-03)

• Followed safety procedures whilst using kitchen equipment to prevent accidents on duty.
• Stored ingredients properly, extending their freshness dates significantly.
• Assisted in stock rotation, reducing spoilage and wastage of ingredients.
• Assisted chefs with meal preparations for smoother service during peak hours.
• Ensured smooth operations by efficiently managing front of house duties.
• Ensured accurate cash handling by diligently adhering to company policies.

Assistant Manager - Majestic Bingo - Worcester, Worcestershire

(2001-06 - 2017-03)

• Assessed risk factors in games, safeguarding company's interests from potential frauds.
• Implemented cost control measures without compromising quality of services offered.
• Updated knowledge about latest industry trends, staying competitive in the market.
• Managed daily operations for smooth running of the bingo hall.
• Increased customer retention by implementing engaging bingo activities.
• Cultivated a friendly and welcoming environment with excellent customer service skills.
• Coordinated staff rotas, ensuring sufficient coverage at all times.
• Resolved customer complaints with professionalism and patience.
• Processed payroll for employees, ensuring punctual payment.

Supervisor - Shipleys Amusement - Worcester, Worcestershire

(1993-04 - 2001-06)

• Managed daily operations to increase productivity.
• Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
• Promoted a safe work environment by enforcing strict adherence to safety regulations.
• Managed arcade section, ensuring all games were working properly and safely.

GCSEs - Elgar High School (1985 - 1990)