Tracey Macclanathan

Highly motivated billing professional with 26 years of experience in Medical Billing. Possesses a strong desire to take on challenges to ensure efficiency and accuracy in work. Adept problem solver with exceptional interpersonal skills.

Cash Specialist at Digitech (2024-06 – Present)

• Responsible for properly and accurately posting payments received from Medicare, Medicaid, commercial insurance companies, and patients; recording and reconciling postings monthly against a Bank Statement, Explanation of Benefits, or similar documents.
• Responsible to balance assigned client accounts daily.
• Accountable for reaching out to medical clinics and various types of insurances to request further information to ensure accuracy in payments.

Lead Cash Specialist at Providence Health & Services (2020-01 – 2024-06)

• Responsible for a team of 12-15 cash specialists in which relationships were fostered and maintained throughout the entire team.
• Provided training and mentorship to cash team.
• Worked closely with other teams within the company to resolve payment discrepancies.
• Assisted in developing processes that improved work flow.
• Routed and documented incoming vendor money.
• Performed audits of discrepancies between reported figures and what was received, when necessary.
• Worked overpayment and undistributed payment queues.
• Ran vendor reports weekly.
• Pulled EOB reports from insurance websites.
• Ensured that payments were posted within the service level agreement.

Senior Cash Specialist at Providence Health & Services (2014-01 – 2020-12)

• Verified vendor routes and marked payments accordingly.
• Processed and posted payments both manually and electronically.
• Worked in queriers to resolve payment discrepancies.
• Performed payment audits.

Cash Specialist at Providence Health & Services (2011-01 – 2014-12)

• Posted payments both manually and electronically on medical bills.
• Processed charge corrections to ensure accurate payments were charged and received.
• Resolved overpayments and undistributed payments.
• Worked with Lead Cash Specialist to close out a previous payment system the company was using and transitioned to a new system.

Cash Poster at American Billing, INC. (1998-01 – 2010-12)

• Prepared daily client deposits.
• Processed and balanced client money over the phone and in-person.
• Acted as customer service for client accounts to answer and questions or concerns that came up.
• Processed payment denials and communicated with clients when these circumstances came up.

Associate's Degree in Retail Management – Bassist College