Cash Specialist at Digitech (2024-06 – Present)
- Responsible for properly and accurately posting payments received from Medicare, Medicaid, commercial insurance companies, and patients; recording and reconciling postings monthly against a Bank Statement, Explanation of Benefits, or similar documents.
- Responsible to balance assigned client accounts daily.
- Accountable for reaching out to medical clinics and various types of insurances to request further information to ensure accuracy in payments.
Lead Cash Specialist at Providence Health & Services (2020-01 – 2024-06)
- Responsible for a team of 12-15 cash specialists in which relationships were fostered and maintained throughout the entire team.
- Provided training and mentorship to cash team.
- Worked closely with other teams within the company to resolve payment discrepancies.
- Assisted in developing processes that improved work flow.
- Routed and documented incoming vendor money.
- Performed audits of discrepancies between reported figures and what was received, when necessary.
- Worked overpayment and undistributed payment queues.
- Ran vendor reports weekly.
- Pulled EOB reports from insurance websites.
- Ensured that payments were posted within the service level agreement.
Senior Cash Specialist at Providence Health & Services (2014-01 – 2020-12)
- Verified vendor routes and marked payments accordingly.
- Processed and posted payments both manually and electronically.
- Worked in queriers to resolve payment discrepancies.
- Performed payment audits.
Cash Specialist at Providence Health & Services (2011-01 – 2014-12)
- Posted payments both manually and electronically on medical bills.
- Processed charge corrections to ensure accurate payments were charged and received.
- Resolved overpayments and undistributed payments.
- Worked with Lead Cash Specialist to close out a previous payment system the company was using and transitioned to a new system.
Cash Poster at American Billing, INC. (1998-01 – 2010-12)
- Prepared daily client deposits.
- Processed and balanced client money over the phone and in-person.
- Acted as customer service for client accounts to answer and questions or concerns that came up.
- Processed payment denials and communicated with clients when these circumstances came up.
