Traci Austin

I'm actively relocating to Jarrell, TX with immediate availability to bring proactive insights to your team. Highly adaptable and result-driven with demonstrated operational expertise across healthcare and financial environments. I'm a fast, self-taught learner adept at managing high-volume clinical front office logistics.

While actively expanding healthcare knowledge through dedicated self-study in medical terminology to seamlessly transition into a medical front-office role. Deliver empathetic, patient-centered care ensuring full compliance with healthcare regulations.

Account Assistant / Office Manager - Thomas Reed PC - Houston, TX

(2018-06 - 2026-05)

• Managed monthly invoice generation, payment collections, and desired bank deposits while maintaining the QuickBooks billing database to ensure accurate financial records.

Senior Business Assistant (Health Services) - University of Houston - Clear Lake - Houston, TX

(1999-05 - 2013-02)

• Preformed weekly clinic front-of-house logistics, pulling provider charts and formatting custom co-pay slips to minimize patient intake wait times.
• Facilitated bi-weekly payroll for Health Services staff and student workers via PeopleSoft HRMS/TRAM interface.
• Onboarded, trained, and supervised student assistants on clinic front-desk operations, patient scheduling, phone etiquette, and cash-handling security.
• Maintained a highly organized, regulation – compliant clinical workspace, protecting confidential patient records.
• Cultivated cross-industry team building by mentoring student workers and aligning daily workflow between frontline assistants, university staff, and medical providers.

Customer Service Representative / Receptionist - Express Employment Professionals - Friendswood, TX

(2017-11 - 2018-03)

Cashier - H-E-B Grocery - Pearland, TX

(2013-02 - 2015-11)

High School Diploma - Stephen F Austin High School