Tracy Ho

Hi, I’m Tracy, a UX/UI designer with a strong foundation in Fine Art and experience in customer service. I am making a career change due to my passion and interest in art and my desire to satisfy customers. Throughout my career, I have always focused on problem-solving and understanding customers' needs.

This user-centered philosophy has led me to user experience design. I’m excited to apply my skills to identify customer pain points and deliver effective solutions that help clients increase revenue and expand their client base.

PROJECTS

InterHealth | UX/UI Designer January 2023 – Present | Sea2le, WA Create a mobile app that enables users to track their health progress and learn how to enhance their well-being.

• Conducted extensive user research to gain deep insights into user preferences and challenges related to health, diet, and lifestyle.
• Examined and structured information to create wireframes and prototypes.
• Defined and designed to address and resolve user errors, resulting in a 30% improvement in user saQsfacQon.
• Communicated research findings to cross-disciplinary teams, leading to better product development decisions.
• Developed user personas based on participant data, which simplified the decision-making process for design and content team.
• Front-end development knowledge to understand HTML, CSS, and basic JavaScript to collaborate effectively with developers.

StudyHive | UI Designer September 2023 – Present | Sea2le, WA Create a web/app that enables users to engage in collaborative study sessions over the internet.

• Ensured absolute consistency between product design and user interface, leading to a 20% increase in positive consumer feedback.
• Presented final UI mockups for two or more breakpoints (Mobile, Tablet, and Desktop).
• Managed the entire design process from conceptualization to the final output, leading to a streamlined workflow and a 20% reduction in turnaround Qme.
• Created interactive and visually appealing interfaces for a complete prototype experience.

EXPERIENCE

Retail Store Manager, Rite Aid Pharmacy February 2018 – December 2022 | Bellevue, WA - Successfully guided and trained a team of 10 staff members, achieving a reward as the most sales made store.

• Implemented customer service iniQaQves that resulted in a significant improvement in customer saQsfacQon scores.
• Designed and executed visually appealing merchandise displays, resulting in a 20% increase in product visibility and sales.
• Cross-functional collaboration with marketing team to implement successful promotional campaigns, resulting in

UX/UI Designer with over 7 years of experience in customer-centric industries, possessing expertise in design, art, and management. Proven leadership in guiding teams to achieve metric goals and delivering impactful operational results in creative industries.

increased brand visibility.

Washington State University -Bachelor of Fine Art

CareerFoundry - Advanced UX/UI Design