Tracy Lazard

Highly organized and versatile Office Manager and Senior Administrator with over 15 years of experience leading office operations, financial transactions, and team dynamics. Proven track record of optimizing workflow efficiencies, managing complex account reconciliations, and driving compliance in fast-paced logistics and financial environments. Adept at managing high-volume service requests, resolving escalated client inquiries, and maintaining meticulous data accuracy.

Customer Service Specialist - Acadiana Waste Services - Lafayette, LA

(2026-01 - 2026-07)

Hired permanently following a successful temporary assignment to manage high-volume customer accounts and direct dispatch service requests.

• Inputted and routed complex service work orders accurately into system databases to ensure timely operations and logistics delivery.
• Managed multi-line telecommunications, systematically capturing details to efficiently handle customer inquiries and resolve complaints.
• Secured and posted client payments while conducting video log audits to investigate and verify service delivery compliance.

Customer Service Representative (Temp-to-Hire) - Express Employment Professionals - Lafayette, LA

(2025-04 - 2026-01)

Deployed to Acadiana Waste Services to provide vital operational support during a high-volume business transition period.

• Maintained rigorous data entry standards for customer work orders, resolved complex account queries, and ensured rapid follow-up turnaround times.
• Processed cash, check, and digital payment submittals, updating customer financial ledgers with high precision.

Office Manager - Lenco Finance - Carencro, LA

(2020-05 - 2024-06)

• Directed daily office workflows and designed operational policies that elevated team productivity and standardized compliance.
• Managed end-to-end loan portfolios: orchestrated applicant vetting, ran comprehensive credit analyses, and finalized underwriting/approvals.
• Administered corporate accounts payable/receivable, systematically tracking invoices and vendor payments to ensure financial accuracy.
• Supervised high-volume cash, check, and money order transactions, completing secure balance reconciliations and corporate deposits.
• Oversaw office payroll processing and managed vendor inventory contracts to ensure uninterrupted business-critical supplies.

Branch Assistant Manager - Excel Finance - Lafayette, LA

(2018-08 - 2020-05)

• Partnered with the Branch Manager to supervise branch operations, train incoming staff, and drive regional loan acquisition targets.
• Evaluated high-volume loan applications, verifying credentials on complex credit histories to secure corporate financial exposure.
• Spearheaded product upselling strategies, driving cross-functional campaigns that measurably expanded client accounts.
• Safeguarded highly sensitive, personally identifiable financial information (PII) in strict compliance with state and federal regulations.

Night Auditor - The Juliet Hotel - Lafayette, LA

(2013-08 - 2018-08)

• Conducted exhaustive nightly financial audits, reconciling ledger entries, guest folios, card payments, and daily cash drawer balances.
• Compiled and distributed comprehensive daily financial reports for executive management, documenting revenue metrics.
• Managed late-night front desk operations, resolving escalated guest inquiries and establishing premium hospitality standards.

Customer Service Representative - World Finance - Lafayette, LA

(2017-10 - 2018-03)

• Processed applications, assessed client credentials, and managed high-volume cashier check verifications and account postings.
• Analyzed customer satisfaction surveys to propose operational bottlenecks improvements, helping optimize the customer journey.

Assistant Manager - Security Finance - Lafayette, LA

(2010-09 - 2017-10)

• Coached and mentored junior associates on regulatory compliance, daily workflow priorities, and service excellence standards.
• Generated dynamic reports analyzing monthly sales patterns, asset inventories, and historical branch performance.

Customer Service Representative - Express Check Advance - Lafayette, LA

(2011-03 - 2011-09)

• Expedited resolution of complex customer complaints, decreasing grievance cycle times through proactive service recovery.

Assistant Manager - Cash Tyme - Lafayette, LA

(2011-01 - 2011-03)

• Maintained flawless point-of-sale records and assisted in constructing strategic operational frameworks to drive profitability.

Guest Service Agent - Drury Hotels - Lafayette, LA

(2005-04 - 2010-09)

• Facilitated check-in/check-out, executed pre-arrival audits, and ensured billing statement accuracy before settlement.

Cashier - Chaisson's Corner Mart - Lafayette, LA

(2010-04 - 2010-07)

• Reconciled starting registers and executed high-precision cash handling, transaction tabulation, and merchandise audits.

Preschool Teacher - King's Kids Learning Center - Lafayette, LA

(2008-12 - 2010-07)

• Constructed individualized, interactive lesson plans, adapting teaching methodologies to accommodate diverse student needs.

Correction Officer - St. Landry Parish Sheriff's Office - Opelousas, LA

(1996-04 - 2005-05)

• Enforced strict facility protocols, maintaining custody, control, and behavioral discipline while ensuring safety regulations.
• Managed secure transfer logistics for inmate transport and coordinated critical care scheduling with medical teams.

High School Diploma - Northwest High School