Trina Wallace

An achievement driven team player and motivator with great discipline, very strong interpersonal, persuasive and cross-functional communication skills with a willingness to work hard and learn. Seeks a challenging and rewarding career with a company where I can be an asset and provide my employer with the knowledge and skills which I've obtained.

Personable Community Outreach

Specialist who is dedicated to serving at-risk, in need populations. Excels at connecting with community members, collaborating with team-members, implementing outreach plans, delivering compelling presentations to community groups. Deeply experienced in community needs and education techniques.

Peer Support Specialist at United Healthcare (2023-09 – Present)

• Assisted Families and consumers by defining their Recovery goals and developing the skills and knowledge needed for the consumer's recovery.
• Supported the creation and assistance with the implementation of a comprehensive Training and Education program with peers, families, Providers and staff.
• Established and maintained strong collaborative relationships with existing Consumer and Family organizations, so members of those organizations become actively involved with Optum/Health Plan activities.
• Communicated plan information to consumers, Consumer-operated organizations, with families and family organizations.
• Identified and outreached to community and leaders of ethic minority groups to identify and develop programs that are both culturally competent and used recovery and resiliency.
• As directed, served as a designated member of Internal subcommittees.
• Participated in Optum and Health Plan Quality Review processes.
• Effectively enabled communication with consumers and their families about all aspects of the Mental Healthcare Delivery system as well as their rights and responsibilities.
• Provided direct support to consumers being discharged from 24-hour care or referred them to a support group.
• Assisted and supported consumers and family members with Grievance processes.
• Collaborated with Care Managers, Providers, and Community agencies and organizations to identify consumers who may benefit from peer support.
• Responded to concerns and questions from consumers benefit and families.
• Provided feedback about treatment planning development based on their interactions with other consumers and families.
• Advocated on behalf of the consumers and families.
• Provided peer support to consumers and family members at critical points in their treatment process.
• Served as a liaison between Optum, the Health Plan and those who used services.

Medical Records Assistant at Gentiva Health Services (Family Kindred at Home) (2023-08 – 2023-09)

• Managed and maintained patient records, ensuring that all documentation is complete, organized and compliant with legal and regulatory requirements.
• Coded medical information for billing purposes, facilitated access to medical records for healthcare providers, and protected patient confidentiality.
• Assisted in preparing various presentations.
• Performed audits and analyses, prepare and present findings and recommendations to the leaders and medical staff.
• Performed data retrieval for special studies as needed.
• Performed reviews of health record documentation to ensure all patient care data entered in the electronic health records is accurate, timely, and completed.

Patient Outreach Coordinator at Family Services of Greater Baton Rouge (2018-09 – 2019-10)

• Tailored interactive outreach to a range of audience on salient sexual health topics
• Arranged and traveled to events in conjunction with specific outreach program to discuss health education awareness and advocating the expansion opportunities for HIV/STI/HCV testing treatment and care.
• Community outreached and advocated to underserved and underrepresented populations on Southern Louisiana including but not limited to women, youth, elderly, homeless, and refugees.

Patient Care Coordinator at Our Lady of the Lake Regional Medical (2017-05 – 2023-08)

• Coordinated care for new and return patients by scheduling appointments, assisting with major decisions, helping patients understand complex medical information, evaluating care quality, and collaborating with other health care professionals to ensure the correct path and patient education, treatment, and adherence counseling to promote health outcomes.
• Collaborated closely with patients on a one-on-one basis by providing guidance, support, and counseling in dealing with complex medical issues.
• Collaborated with the Community Advisory Board to provide outreach, feedback, and support for patients.
• Assisted team in organizing Medical Consumer Advisory Board events and followed the approval process for these events.
• Functioned as a liaison in collaborative care encompassing medical, psychological, and social services.
• Traveled to patients' homes and/or the hospital to counsel patients with a plan of care.

Case Manager at Catholic Charities of Diocese of Baton Rouge (2015-12 – 2017-05)

• Evaluated and assisted the community with flood and complex need assessments.
• Established goals and appropriate referrals for additional or ongoing entry.
• Traveled to storm affected areas surrounding Baton Rouge.

Social Work – Southern University and A & M College (1990 – 1993)