Trinette Griffin

Administrative, healthcare, and human resources professional with experience supporting senior-level teams, coordinating employee services, managing confidential records, and improving client and patient experiences. Strong background in customer service, case management, stakeholder communication, HR documentation, and high-volume operational support. Known for professionalism, organization, discretion, and the ability to communicate clearly with employees, customers, patients, and leadership.

Specialist at LegalZoom (2015-01 – 2016-01)

• Evaluated customer needs and feedback to support product and service improvements.
• Processed 300+ legal document requests monthly while maintaining accuracy and confidentiality.
• Improved customer satisfaction through proactive problem solving and efficient complaint resolution.

Customer Support Analyst at Beachbody (2011-01 – 2015-01)

• Provided customer support for fitness and nutrition programs, enhancing the client experience.
• Identified trends in client requests and helped management address ongoing service issues.
• Supported sales and customer retention through clear communication and problem resolution.

Human Resource Coordinator at Del Monte Foods (2005-01 – 2011-01)

• Scheduled interviews and conducted initial candidate screenings for hiring teams.
• Served as first point of contact for employee questions regarding benefits, policies, and workplace issues.
• Created and maintained employee files, HRIS records, audit documentation, and training materials.

Pharmaceutical Assistant at Wellpoint Pharmacy Management (2004-01 – 2009-01)

• Managed customer service for high-volume mail order pharmacy operations, processing 100+ prescriptions daily.
• Adhered to HIPAA and state privacy requirements while maintaining patient profiles and organizational records.
• Coordinated with pharmacists to support timely medication delivery and improved patient outcomes.

Master of Arts in Healthcare Administration and Organizational Leadership – Claremont Lincoln University

Bachelor of Arts in Psychology – Southern New Hampshire University