Trinity

Dedicated customer service specialist providing skills to prioritize and multi-task in a fast pace working environment. Successfully works as part of a team to reach person and business goals. Known for successfully handling escalated customer support issues.

Customer Service Manager at Family Dollar (2025-06 – 2025-11)

• Managed customer inquiries and resolved issues effectively.
• Trained new staff on customer service protocols and procedures.
• Oversaw daily operations to ensure smooth store functionality.
• Implemented strategies to enhance customer satisfaction and loyalty.
• Coordinated inventory management to support product availability.
• Assisted in the development of promotional displays and signage.
• Engaged with customers to understand their needs and preferences.
• Collaborated with team members to maintain a positive work environment.
• Provided exceptional customer service to ensure customer satisfaction.
• Demonstrated excellent communication skills in resolving product and consumer complaints.
• Assisted staff with resolving complex customer issues and implementing targeted solutions.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Monitored staff performance to ensure adherence to customer service standards.
• Developed and implemented strategies for providing excellent customer service experience.

Front Counter Crew Member at Fox's Pizza (2024-03 – 2024-05)

• Greeted customers and took food orders at the front counter.
• Prepared and assembled pizzas according to customer specifications.
• Operated cash register and processed customer payments efficiently.
• Maintained cleanliness of front counter and dining area throughout shift.
• Provided menu information and answered customer questions promptly.
• Collaborated with kitchen staff to ensure timely order completion.
• Handled customer complaints with professionalism and courtesy.
• Greeted customers in a friendly and courteous manner, providing excellent customer service.
• Cleaned work areas regularly throughout shift including counters, equipment, floors.
• Operated cash registers to process payments from customers.
• Responded promptly to customer complaints or concerns in a professional manner.
• Assisted customers with inquiries, orders, and purchases of products.
• Communicated effectively with other staff members regarding customer service issues or operational problems.
• Ensured that all food items were prepared according to company specifications.
• Adhered to all safety protocols while handling food products.
• Offered suggestions on product selection based on customer preferences.

Cashier at Piggly Wiggly Grocery Store (2023-08 – 2024-02)

• Processed customer transactions efficiently at Piggly Wiggly checkout lanes.
• Maintained accurate cash drawer and balanced registers at end of shifts.
• Assisted customers with product inquiries and provided excellent service.
• Collaborated with team members to ensure smooth store operations during peak hours.
• Handled returns and exchanges following store policies and procedures.
• Bagged groceries carefully, ensuring products remained intact during transport.
• Operated point-of-sale system to process payments and manage inventory data.
• Ensured cleanliness and organization of checkout area for optimal customer experience.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Accepted cash and credit card payments, issued receipts and provided change.
• Operated cash register or POS system to receive payment by cash, check and credit card.
• Collected payments and provided accurate change.
• Greeted customers and answered any questions they had about the store's products and services.
• Performed other duties as assigned by management.
• Stocked shelves with merchandise when needed.
• Helped customers find specific products, answered questions, and offered product advice.
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
• Issued receipts, refunds, credits or change due to customers.
• Answered customer questions and provided store information.
• Delivered high level of customer service to patrons using active listening and engagement skills.
• Worked closely with front-end staff to assist customers.

– Central Carolina