Troy Brackett

Information Technology and Senior IT Security Specialist with 20+ years of experience leading security and computer operations, and directing the planning, development, and implementation of IT systems, policies, and procedures that shape enterprise security, data protection, and service delivery. Brings deep expertise in ITIL, Agile, and Scrum methodologies, with a reputation for precision, collaboration, and building strong stakeholder relationships. Trained in strategic and tactical planning, IT security, COMSEC, service delivery and management, change and release management, Agile practices, and Information Assurance.

Senior Consultant at EY (2021-01 – Present)

Managed end‑to‑end Change Request and Release Management activities for a portfolio of DHS systems, ensuring alignment with SLAs, contractual requirements, and best practices.

• Led Change/Release Planning Board meetings and coordinated release authorization, readiness reviews (RRRs), and post‑implementation reviews (PIRs).
• Developed, maintained, and improved Change and Release Management plans, policies, processes, and procedures, driving continuous improvement and service continuity.
• Produced weekly performance and SLA compliance reports for staff and senior leadership, including risk, issue, and deployment status updates.
• Defined and managed release and deployment plans in collaboration with application support teams, including monthly, ad‑hoc, and weekend release coordination.
• Oversaw release scheduling, risk management, and deployment execution to ensure successful delivery of approved changes.
• Served as Project Manager, Scrum Master, and Business Analyst for DHS HQ applications and related enterprise initiatives.

Sustainment Manager at CACI International (2020-01 – 2021-12)

Engineered and maintained embedded software/firmware for Navy systems spanning aerospace, cyber, communications, and hardware‑integrated domains.

• Applied Full Lifecycle software engineering standards to deliver multi‑disciplinary technical solutions.
• Led Change and Release Management for Navy systems, ensuring SLA compliance and continuous process improvement.
• Produced performance reporting and optimized release workflows to strengthen service continuity.
• Served as SME interfacing with customers, suppliers, and cross‑functional technical teams.
• Managed a professional technical team, directing execution, strategy, and personnel actions.
• Delivered cross‑department innovations improving processes, systems, and operational performance.

Information Technology Manager at City of Slidell (2018-01 – 2020-12)

Directed City‑wide WAN/LAN operations and the municipal financial reporting system to ensure secure, reliable service delivery.

• Led enterprise system deployments and supported department‑specific technology implementations across the organization.
• Executed IT strategies, policies, and standards to drive modernization and operational consistency.
• Performed enterprise systems analysis and recommended automation, data, and communications solutions.
• Developed and evaluated technical specifications and bid proposals for IT and telecom acquisitions.
• Oversaw Change Request and Release Management for multiple DHS systems, ensuring SLA‑aligned scheduling, authorization, and performance.
• Delivered weekly SLA and performance reporting for release and change activities.
• Managed vendor contracts for hardware/software maintenance and technical support.
• Directed City‑wide user training and produced technical and end‑user documentation.
• Supervised technical support operations, system installations, and resolution of hardware/software issues.
• Led and developed professional, technical, and clerical IT staff.

Supervisory Information Technology Specialist at USDA, National Finance Center (2017-01 – 2018-12)

Oversight for daily operations of the Information Systems Security Branch for the National Finance Center.

• Supervised 20 personnel across IT security functions including incident response, forensics, A&A activities, security audits, and POA&M development and tracking.
• Responsible for developing IT procedures to ensure information systems reliability and accessibility and to prevent and defend against unauthorized access to systems, networks, and data.
• Develops, publishes, and verifies compliance with information security standards and procedures for both classified and unclassified defense information systems.

Enterprise Operations Government Watch Officer at USCIS (2013-01 – 2017-12)

Oversaw daily Enterprise Operations Center (EOC) operations and contractor performance supporting 24,000 USCIS users worldwide.

• Led and participated in customer briefings on EOC/CIRT scope, schedule, performance, and risks, driving policy and procedure updates.
• Maintained proactive customer outreach to manage expectations and strengthen satisfaction.
• Supported COR Level II/III responsibilities for EOC contracts

Bachelor's degree in business administration – Upper Iowa University (2001-12)