Senior Consultant at EY (2021-01 – Present)
Managed end‑to‑end Change Request and Release Management activities for a portfolio of DHS systems, ensuring alignment with SLAs, contractual requirements, and best practices.
- Led Change/Release Planning Board meetings and coordinated release authorization, readiness reviews (RRRs), and post‑implementation reviews (PIRs).
- Developed, maintained, and improved Change and Release Management plans, policies, processes, and procedures, driving continuous improvement and service continuity.
- Produced weekly performance and SLA compliance reports for staff and senior leadership, including risk, issue, and deployment status updates.
- Defined and managed release and deployment plans in collaboration with application support teams, including monthly, ad‑hoc, and weekend release coordination.
- Oversaw release scheduling, risk management, and deployment execution to ensure successful delivery of approved changes.
- Served as Project Manager, Scrum Master, and Business Analyst for DHS HQ applications and related enterprise initiatives.
Sustainment Manager at CACI International (2020-01 – 2021-12)
Engineered and maintained embedded software/firmware for Navy systems spanning aerospace, cyber, communications, and hardware‑integrated domains.
- Applied Full Lifecycle software engineering standards to deliver multi‑disciplinary technical solutions.
- Led Change and Release Management for Navy systems, ensuring SLA compliance and continuous process improvement.
- Produced performance reporting and optimized release workflows to strengthen service continuity.
- Served as SME interfacing with customers, suppliers, and cross‑functional technical teams.
- Managed a professional technical team, directing execution, strategy, and personnel actions.
- Delivered cross‑department innovations improving processes, systems, and operational performance.
Information Technology Manager at City of Slidell (2018-01 – 2020-12)
Directed City‑wide WAN/LAN operations and the municipal financial reporting system to ensure secure, reliable service delivery.
- Led enterprise system deployments and supported department‑specific technology implementations across the organization.
- Executed IT strategies, policies, and standards to drive modernization and operational consistency.
- Performed enterprise systems analysis and recommended automation, data, and communications solutions.
- Developed and evaluated technical specifications and bid proposals for IT and telecom acquisitions.
- Oversaw Change Request and Release Management for multiple DHS systems, ensuring SLA‑aligned scheduling, authorization, and performance.
- Delivered weekly SLA and performance reporting for release and change activities.
- Managed vendor contracts for hardware/software maintenance and technical support.
- Directed City‑wide user training and produced technical and end‑user documentation.
- Supervised technical support operations, system installations, and resolution of hardware/software issues.
- Led and developed professional, technical, and clerical IT staff.
Supervisory Information Technology Specialist at USDA, National Finance Center (2017-01 – 2018-12)
Oversight for daily operations of the Information Systems Security Branch for the National Finance Center.
- Supervised 20 personnel across IT security functions including incident response, forensics, A&A activities, security audits, and POA&M development and tracking.
- Responsible for developing IT procedures to ensure information systems reliability and accessibility and to prevent and defend against unauthorized access to systems, networks, and data.
- Develops, publishes, and verifies compliance with information security standards and procedures for both classified and unclassified defense information systems.
Enterprise Operations Government Watch Officer at USCIS (2013-01 – 2017-12)
Oversaw daily Enterprise Operations Center (EOC) operations and contractor performance supporting 24,000 USCIS users worldwide.
- Led and participated in customer briefings on EOC/CIRT scope, schedule, performance, and risks, driving policy and procedure updates.
- Maintained proactive customer outreach to manage expectations and strengthen satisfaction.
- Supported COR Level II/III responsibilities for EOC contracts
