Tutu Bello

Customer-focused banking and relationship management professional with 12+ years of experience delivering exceptional service, resolving customer issues, managing client requests, and building lasting relationships. Experienced in handling high-volume customer inquiries, identifying customer needs, explaining products and processes clearly, and providing accurate solutions in fast-paced environments. Strong communicator with excellent attention to detail, problem-solving ability, and a genuine commitment to creating positive and memorable customer experiences.

Business Liaison/ Relationship Officer - FCMB Bank (UK) Limited

(2020-03 - 2026-01)

• Built and maintained strong relationships with retail, corporate, and institutional clients while providing responsive, professional customer support.
• Handled customer inquiries, account-opening requests, documentation, and service issues, ensuring timely and accurate resolution.
• Assessed customer needs and connected clients with appropriate banking products, services, and internal specialists.
• Coordinated customer onboarding and reviewed documentation for accuracy and compliance.
• Communicated complex banking policies and requirements clearly to customers and relationship managers.
• Managed multiple priorities and customer requests in a fast-paced environment while maintaining attention to detail.
• Worked collaboratively across departments to resolve customer issues and improve service delivery.
• Supported business development, customer retention, marketing initiatives, and operational activities.

Executive Assistant/ Business Liaison Support - FCMB Bank (UK) Limited

(2018-03 - 2020-03)

• Coordinated customer and business requests between UK and Nigeria banking teams.
• Managed travel arrangements, meetings, correspondence, and time-sensitive administrative requests.
• Prepared reports and business documents while maintaining accuracy and confidentiality.
• Supported customer onboarding, service coordination, and regulatory requirements.

Lead Customer Service / Service Improvement Officer - CSL Stockbrokers Limited

(2014-07 - 2018-03)

• Delivered customer service to retail and institutional investment clients through timely and professional support.
• Responded to customer inquiries and processed account maintenance, investment instructions, withdrawals, and other service requests.
• Proactively contacted customers to re-engage dormant accounts and strengthen customer retention.
• Educated customers on online investment platforms and helped increase digital adoption.
• Resolved customer issues and identified opportunities to improve service processes and customer experience.
• Maintained accurate customer records and documentation while managing multiple requests.

Procurement & Services Roles - RusselSmith Group / Winscope Nigeria Limited

(2011-04 - 2014-06)

• Coordinated customer, supplier, and internal requests while monitoring orders, deliveries, and time-sensitive issues.
• Maintained strong professional relationships and ensured accurate communication across multiple stakeholders.

Bachelor of Science (B.Sc.) - Business Administration - Lagos State University (2005 - 2010)