Business Technology Liaison
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Results-driven Business Technology Liaison with 10+ years of experience in financial services, banking operations, and business technology support. Currently seeking a new opportunity due to organizational relocation requirements within my current role. Proven ability to bridge business needs with technical solutions, manage UAT and test scripting, support data-driven initiatives, and handle highly confidential financial information.
Recognized for strong analytical skills, customer service excellence, and the ability to work independently in fast-paced, regulated environments.
Earlier in my career, I gained hands-on banking operations experience as a Financial Member Service Representative at Beacon Federal/Berkshire Bank, where I managed financial transactions, supported audits, maintained ATM operations, and developed Excel-based tracking and reporting tools. I began my professional journey in an administrative internship role, building strong foundations in documentation, financial tracking, and operational support.
Some of my expertise includes User Acceptance Testing (UAT), test script creation and execution, data validation, and system enhancement support, using tools such as SQL, Snowflake, DB2, and Gherkin. Trusted to handle highly confidential financial and customer data, ensuring compliance with security and regulatory standards. Recognized for improving testing accuracy, reducing post- release issues, and serving as a subject matter expert for system and loan-related inquiries.
