Tyona Lewis

Assisting with Daily Living Activities Providing Personal Care Supporting Community Engagement

Direct Support Professional - Total Quality Residential Services - Owings Mills, MD

(2023-11)

• Assisting with Daily Living Activities
• Providing Personal Care
• Supporting Community Engagement
• Monitoring and Documenting Progress
• Advocating for Individuals
• Promoting Independence and Self-Help
• Working with Teams and Families
• Administered Medication

Caregiver - Regency Park Assisted Living - Gambrills, MD

(2022-08 - 2024-09)

• Provided compassionate daily care
• Assisted patients with everyday tasks, such as bathing, grooming, dressing, toileting and meal preparations
• Monitored daily health
• Maintains residents' records daily in a timely manner and in accordance with company policy and procedures
• Documents medication distribution as applicable, leisure activities, incidents, and observations
• Reports any changes in resident's physical condition and/or behavior, and visitors; observes and reports the health and emotional condition of each resident; and promptly reports all changes to the supervisor
• Maintains a clean, safe, and orderly environment for the residents; performs general housekeeping; and follows cleaning schedules for resident laundry, bedrooms, dining area, living space, bathrooms, kitchen, and other areas

Warehouse Associate - Amazon LLC - Baltimore, MD

(2020-01 - 2022-05)

• Receive and put away inventory
• Get customer orders ready and pack them up
• Load boxes into trucks for shipment
• Use scanners to read bar codes on products
• View prompts on screens and follow the direction for some tasks
• Troubleshoot problems
• Ensure product meets quality requirements
• Operate power industrial trucks (PIT) such as a forklift or pallet driver, and work at heights up to 35 feet

Associate Teacher - Bright Horizons Family Solutions - Washington, DC

(2019-08 - 2020-11)

• Lead hands-on activities based on my observations of the children's interests and skills
• Document and share with parents the important milestones in a child's day
• Keep the classroom safe and clean by following important procedures and guidelines
• Assist with creating and implementing developmentally appropriate lesson plans
• Prepare meals, organize mealtimes and snacks for children
• Develop schedules and routines to ensure that children have enough physical activity, rest, and playtime

Sales Associate Lead - LOFT | ANN INC - Oxon Hill, MD

(2015-06 - 2019-08)

• Ensure high levels of customer satisfaction through excellent sales service
• Assess customers needs and provide assistance and information on product features
• Welcome customers to the store and answer their queries
• Follow and achieve department's sales goals on a monthly, quarterly and yearly basis
• "Go the extra mile" to drive sales
• Maintain in-stock and presentable condition assigned areas
• Actively seek out customers in store
• Remain knowledgeable on products offered and discuss available options
• Process POS (point of sale) purchases
• Cross sell products
• Handle returns of merchandise
• Team up with co-workers to ensure proper customer service
• Build productive trust relationships with customers
• Comply with inventory control procedures
• Suggest ways to improve sales (e.g. planning marketing activities, changing the store's design)

Receptionist - Dr. Daniel deHaas Dentistry - Landover Hills, MD

(2013-05 - 2017-08)

• Greet patients
• Register new patients according to established office protocols
• Assist patients to complete all necessary forms and documentation
• Verify and update patient information
• Inform patients of dental office procedures and policy
• Move patients through appointments as scheduled
• Enter all relevant patient information into data system
• Maintain and manage patient records in compliance with privacy and security regulations
• Answer and manage incoming calls
• Respond and comply to requests for information
• Schedule patient appointments
• Confirm upcoming appointments and recalls according to office protocol
• Check daily appointment schedule
• Arrange patient charts for next day appointments
• Fill in cancellations and no-shows
• Organize referrals to other medical specialists
• Dispatch lab work appropriately
• Collect and receipt payments from patients at time of treatment
• Inform patients of financial treatment plan options
• Arrange payment schedule with patients
• Prepare and mail billing statements
• Prepare claim forms for dental insurance
• Arrange supporting documents for insurance claims
• Sort and distribute incoming and outgoing post
• Monitor and maintain inventory of dental office supplies
• Update patient education materials
• Maintain a professional reception area
• Safeguard patient privacy and confidentiality

Child Care Worker - Global Children's Center - Silver Spring, MD

(2015-03 - 2017-06)

• Supervise and monitor the safety of children in their care
• Prepare meals and organize mealtimes and snacks for children
• Help children keep good hygiene
• Change the diapers of infants and toddlers
• Organize activities or implement a curriculum that allow children to learn about the world and explore interests
• Develop schedules and routines to ensure that children have enough physical activity, rest, and playtime
• Watch for signs of emotional or developmental problems in children and bring the problems to the attention of parents and also keep records of children's progress, routines, and interest

Makeup Artistry Certification - Axel Makeup Academy (2021-05 - 2021-08)

Esthetician Certification - Esthetician - Bennett Career Institute (2013-06 - 2013-12)

High School Diploma - Dr. Henry A. Wise, Jr High School (2009-08 - 2013-06)