Tyrone Perez

Experienced Dispensary Supervisor with a strong background in utilizing Biotrack, Dutchie, and Blaze POS systems. Known for providing personalized product guidance, fostering strong patient relations, and delivering top-rated customer service.

Additionally, I am EPA Lead Certified, showcasing my commitment to maintaining high standards of safety and compliance.

Dispensary Supervisor

Urban weeds - Queens, NY

January 2024 to Present

• Overseeing and supervising the team to ensure smooth functioning of the store.
• Training new staff members on dispensary policies, products, and sales techniques.
• Handling customer inquiries, resolving issues, returns and ensuring high levels of customer satisfaction.
• Monitoring inventory levels and coordinating with inventory manager for restocking and transfer of products.
• Proficient in cash management procedures, including opening and closing cash drawers, as well as preparing deposit bags.
• Maintaining a clean and organized dispensary vendor displays to enhance the overall customer experience.
• Assumed responsibility as a keyholder, opening and closing the dispensary as needed.

Lead Wellness Advisor

Sunnyside medical cannabis dispensary - Brooklyn, NY

August 2019 to December 2023

• Deliver personalized medication recommendations tailored to individual patient needs.
• Utilize problem-solving skills to address patient inquiries and concerns effectively.
• Achieved recognition as one of the highest reviewed wellness advisors on Google, reflecting exceptional customer satisfaction and positive feedback.
• Proficient in the use of Biotrack, Dutchie and Blaze POS systems for patient check-in, check-out, product management, and document verification.
• Manage a high volume of calls and in-person service requests within the dispensary.
• Stayed up to date of product changes, sales, and promotions to provide optimal patient guidance.
• Maintain comprehensive knowledge of return and exchange policies and security practices.

Retail Sales & Product Specialist

Lumber Liquidators - Brooklyn, NY

May 2017 to April 2019

• Spearheaded sales initiatives, consistently exceeding targets and contributing to increased store profitability.
• Provided expert guidance and product knowledge, resulting in enhanced customer satisfaction and repeat business.
• Demonstrated a proactive approach to customer service, addressing inquiries and concerns with professionalism and efficiency.
• Collaborated with the management team to optimize store operations and deliver a memorable customer experience.
• Utilized Point-Of-Sale (POS) system and demonstrated outstanding telephone skills to streamline sales processes and facilitate customer transactions.

Paint Department Associate

Home Depot - Brooklyn, NY

February 2013 to February 2016

• Provided expert advice and guidance to customers on paint selection, color matching, and application techniques, resulting in increased customer satisfaction and repeat business.
• Demonstrated extensive knowledge of various paint brands, products, and tools, contributing to a significant improvement in departmental sales.
• Assisted in inventory management, including restocking shelves, organizing displays, and ensuring adequate stock levels, leading to a more efficient and visually appealing department.
• Received recognition for outstanding performance and dedication to exceptional customer service,

resulting in increased customer loyalty and positive word-of-mouth referrals.

High school or equivalent

Liberation Diploma Plus - Brooklyn, NY