Dispensary Supervisor
Urban weeds - Queens, NY
January 2024 to Present
- Overseeing and supervising the team to ensure smooth functioning of the store.
- Training new staff members on dispensary policies, products, and sales techniques.
- Handling customer inquiries, resolving issues, returns and ensuring high levels of customer satisfaction.
- Monitoring inventory levels and coordinating with inventory manager for restocking and transfer of products.
- Proficient in cash management procedures, including opening and closing cash drawers, as well as preparing deposit bags.
- Maintaining a clean and organized dispensary vendor displays to enhance the overall customer experience.
- Assumed responsibility as a keyholder, opening and closing the dispensary as needed.
Lead Wellness Advisor
Sunnyside medical cannabis dispensary - Brooklyn, NY
August 2019 to December 2023
- Deliver personalized medication recommendations tailored to individual patient needs.
- Utilize problem-solving skills to address patient inquiries and concerns effectively.
- Achieved recognition as one of the highest reviewed wellness advisors on Google, reflecting exceptional customer satisfaction and positive feedback.
- Proficient in the use of Biotrack, Dutchie and Blaze POS systems for patient check-in, check-out, product management, and document verification.
- Manage a high volume of calls and in-person service requests within the dispensary.
- Stayed up to date of product changes, sales, and promotions to provide optimal patient guidance.
- Maintain comprehensive knowledge of return and exchange policies and security practices.
Retail Sales & Product Specialist
Lumber Liquidators - Brooklyn, NY
May 2017 to April 2019
- Spearheaded sales initiatives, consistently exceeding targets and contributing to increased store profitability.
- Provided expert guidance and product knowledge, resulting in enhanced customer satisfaction and repeat business.
- Demonstrated a proactive approach to customer service, addressing inquiries and concerns with professionalism and efficiency.
- Collaborated with the management team to optimize store operations and deliver a memorable customer experience.
- Utilized Point-Of-Sale (POS) system and demonstrated outstanding telephone skills to streamline sales processes and facilitate customer transactions.
Paint Department Associate
Home Depot - Brooklyn, NY
February 2013 to February 2016
- Provided expert advice and guidance to customers on paint selection, color matching, and application techniques, resulting in increased customer satisfaction and repeat business.
- Demonstrated extensive knowledge of various paint brands, products, and tools, contributing to a significant improvement in departmental sales.
- Assisted in inventory management, including restocking shelves, organizing displays, and ensuring adequate stock levels, leading to a more efficient and visually appealing department.
- Received recognition for outstanding performance and dedication to exceptional customer service,
resulting in increased customer loyalty and positive word-of-mouth referrals.
