prodKALEBVALENTINE

Resourceful Wellness Guide with experience in product education and inventory management. Proven ability to deliver exceptional customer service and train new employees. Possesses supervisory experience overseeing a team of 10+, coordinating schedules, and managing customer accounts. Eager to leverage customer-centric approach and leadership skills to drive operational efficiency and customer satisfaction as a Dispensary Shift Lead & Team Coach at Jushi Holdings Inc.

Cultivation Technician - Maitri Genetics - Blawnox, Pa, United States

(2026-04)

Wellness Guide - Holistic Industries - Pittsburgh

(2024-04 - 2026)

• Educated visitors on the benefits of various cannabis products by guiding them through product displays and menu options.
• Assisted with inventory management and meticulously organized products on the menu, ensuring accurate information for product photos and cannabinoid details.
• Delivered exceptional customer service by addressing inquiries, providing personalized product recommendations, and sharing firsthand feedback.

Culinary Professional/Certified Trainer - Olive Garden Restaurant - Bethel Park

(2019-12 - 2022-05)

• Served as a certified trainer for Back of House (BOH) line and dishwashing employees.
• Managed and maintained weekly inventory for all restaurant supplies.
• Instructed kitchen staff on the preparation, cooking, garnishing, and presentation of food items.
• Monitored the quality, presentation, and portion control of all plated dishes across the kitchen line.

Customer Service Representative/Supervisor - Teleperformance - Grindstone

(2008-12 - 2015-04)

• Managed comprehensive customer service inquiries, handled customer accounts, and oversaw billing processes.
• Supervised a team of over 10 call center employees and provided initial and ongoing training.
• Coordinated staff schedules to ensure adequate coverage and operational efficiency.
• Directed calls from multiple sites to the appropriate personnel and provided support for complex customer issues.

High School Diploma - Brownsville Area High School (2003-08 - 2007-05)