Ui

Dynamic and results-driven professional with extensive experience in eCommerce, travel advising, and airline crew operations. Proven ability to deliver exceptional customer service, manage logistics, and optimize processes to enhance efficiency and customer satisfaction. Adept at working in fast-paced environments, collaborating with diverse teams, and adapting to evolving industry trends.

Travel Advisor - FORA Travel - Remote

(2023-01)

• Assisted clients in planning and booking domestic and international travel itineraries.
• Provided expert advice on destinations, accommodations, transportation, and activities.
• Maintained up-to-date knowledge of travel regulations, visa requirements, and industry trends.
• Negotiated with vendors to secure competitive rates and exclusive packages for clients.
• Delivered personalized service to ensure memorable travel experiences.

Airline Ticketing and Pax services - US Air Force Aviation - JBMDL

(2019-01 - 2023-12)

• Issuing and rebooking tickets
• Handling payment processing
• Coordinating with other airlines (interline ticketing).
• Assisted passengers with special needs and resolved any concerns promptly.
• Collaborated with the flight team to ensure smooth operations and timely departures.

eCommerce Specialist - Walmart

(2016-01 - 2019-12)

• Managed online product listings, ensuring accurate descriptions, pricing, and inventory updates.
• Developed and implemented digital marketing strategies to drive traffic and increase sales.
• Analyzed customer behavior and sales data to optimize product offerings and improve user experience.
• Collaborated with cross-functional teams to enhance website functionality and streamline operations.
• Provided exceptional customer support, resolving inquiries and ensuring satisfaction.

Bachelor of Arts - Wealth Management - University of Arizona Global Campus (2028-12)