Uzo Eboka

Software Engineer with 2+ years of experience at Bank of America specializing in release management, change control (CRQs), and Agile delivery. Proven ability to independently manage end-to-end production releases, coordinate cross-functional teams, and ensure successful deployments with minimal risk. Strong background in Scrum practices, stakeholder communication, and production validation.

Software Engineer / Release Management - Bank of America - Plano, TX

(2024-01)

• Owned and managed end-to-end release lifecycle using CRQs (Change Requests) in enterprise environments
• Independently created, tracked, and closed CRQs on time, ensuring all deployment requirements and approvals were met
• Coordinated across teams including QA, Dev, Infrastructure, and Release Managers to execute successful production releases
• Created and maintained release documentation, including risk assessments, backout plans, and deployment validation steps
• Supported Phantom Rule Deployments and Nexus release processes, ensuring proper story linking, release keys, and test scope alignment
• Performed post-deployment validation, confirming system health via logs, batch jobs, and monitoring tools (e.g., Splunk)
• Troubleshot deployment issues and ensured quick resolution to minimize production risk
• Ensured compliance with enterprise change management policies and audit standards

Scrum Master Intern - Year Up - Plano, TX

(2023-03 - 2024-01)

• Facilitated Agile ceremonies including daily stand-ups, sprint planning, and retrospectives
• Acted as liaison between developers and stakeholders, improving transparency and sprint delivery
• Helped refine user stories and backlog prioritization to improve team efficiency
• Identified process gaps and contributed to continuous improvement initiatives

Front Desk Representative - Sandman Signature Hotel - Plano, TX

(2023-06 - 2024-01)

• Delivered customer service and resolved guest issues quickly
• Managed reservations and maintained accurate records under pressure

Associate of Arts - AA - Collin College