Val Terra-Baez

Operations Manager with 8+ years of experience in LTL freight, hub operations, distribution, and logistics leadership. Skilled in managing large teams, optimizing inbound and outbound freight flow, and improving on-time service performance across multi-center networks. I am passionate about building strong teams, creating a proactive safety culture, and delivering reliable service that exceeds customer expectations.

I specialize in DOT/OSHA/Regulatory compliance, risk and incident management, cross-dock operations, root cause analysis, and continuous improvement strategies. Known for driving efficiency, strengthening safety engagement, and aligning daily operations with long-term business goals.

Operations Manager

FedEx Freight | 2024 – Present

Operations Supervisor

FedEx Freight | 2021 – 2024

Distribution & Logistics Operations Supervisor 

United States Postal Service | 2013 – 2021

Key Strengths & Expertise

• 8+ years of leadership in LTL freight, hub operations, distribution, and logistics
• Proven ability to manage and develop large teams of 150+ employees
• Strong focus on safety, OSHA/DOT/Regulatory compliance, safety, and risk management
• Skilled in service quality improvement, audits, and corrective action planning
• Experienced in continuous improvement, cross-dock operations, and on-time performance
• Adept at leading in high-pressure, fast-paced, and deadline-driven environments

Core Skills

• LTL Freight & Hub Operations
• Warehouse & Distribution
• Team Leadership & Workforce Development
• OSHA/DOT Regulatory & Safety Compliance
• Service Quality & Performance Management
• Risk & Incident Management
• Root Cause Analysis & Corrective Action Planning
• Cross-Dock Operations & Linehaul Coordination
• Continuous Improvement & Process Optimization
• Safety Culture Engagement & Training
• Customer Service & Service Failure Resolution

Broward College

Bachelor in Arts - Psychology

Focus on: Social, Behavioral, and Cognitive