Kenny B

Sr. Lead IT Systems Specialist (Contract) at Fulton County Government (Elections) (2023-08 – 2026-03)

Supervised, trained and coached a team of 20 logistics and IT professionals, driving performance excellence while managing the setup, maintenance, and troubleshooting of complex election systems, including voting machines and related hardware.
Analyzed logistics data and system performance metrics to identify operational inefficiencies, implementing corrective actions that enhance system reliability and streamline election-day processes.
Coordinated with suppliers, distributors, and cross-functional teams to resolve logistical and technical issues, ensuring timely software installations, upgrades, and monitoring of Dominion voting systems across multiple precincts.
Conducted comprehensive pre-election testing, validation, and provide on-site technical support to minimize downtime, maintain system accuracy, and deliver seamless voting experiences for constituents.

Gateway Logistics Import Manager at DSV Global (2022-02 – 2023-02)

Developed and implemented departmental policies, budgets, and procedures while supporting the rollout of new logistics software systems to enhance operational efficiency, data accuracy, and compliance adherence
Managed international import operations and tracked shipments arriving into the Atlanta region, ensuring compliance with regulatory requirements and meeting departmental KPIs for timely and cost-effective recoveries and deliveries.
Led a team of logistics analysts and operations professionals to identify and resolve operational discrepancies, track and recover missing/lost shipments from the airlines, drive continuous process improvements, and proactively mitigate delays to optimize recovery timelines.
Coordinated daily with multiple trucking and transportation agencies to ensure accurate, complaint, and efficient cargo movement aligned with organizational logistics goals and strategic objectives.

IT Remote Administrator/Helpdesk Analyst (Senior Support) at Blue Light Systems (2019-01 – 2022-11)

Managed remote helpdesk operations using Jira Service Management and other ticketing systems to efficiently resolve technical issues across multiple institutions, ensuring timely response and high customer satisfaction.
Provided expert on-site and remote technical support, troubleshooting software/hardware, server monitoring/maintenance, software deployment, POS systems, network performance, Active Directory Management and connectivity issues while maintaining strict adherence to disaster recovery protocols as a key member of the Disaster Recovery Compliance Board.
Spearheaded a team of 6 Remote IT technicians, driving performance improvements through coaching and continuous IT service management (ITSM) best practices, resulting in enhanced service delivery and user experience.
Administered user and group account setups in Active Directory and Exchange, maintained IT asset inventory, and resolved complex customer complaints swiftly by delivering effective, scalable solutions.

SR Duty Manager at Swissport USA (2018-10 – 2022-04)

Maintained accurate inventory of high-value freight and materials, ensuring full compliance with OSHA standards and internal controls while minimizing shrinkage and maintaining real-time tracking integrity.
Directed monthly audits and regulatory briefings with U.S. Customs and Border Protection and the Department of Aviation, ensuring strict adherence to federal compliance, import/export regulations, and site security protocols.
Supervised health and safety initiatives as QHSE Manager; training warehouse personnel on OSHA-compliant procedures, proper equipment operation (forklifts, pallet jacks, front-end loaders), dangerous goods training, and incident prevention strategies.
Managed scheduling, recruitment, and onboarding for warehouse and administrative staff, embedding safety culture into operational workflows and proactively resolving risks to ensure a compliant and injury-free environment.
Trained, tested and monitored employees on the proper procedure for operating and maintaining gas forklifts.
Worked directly with all on-site airline carriers to ensure operational KPI/SOP standards were met or exceeded. And collaborated with the appropriate staff to resolve operational deficiencies.
Operated propane forklifts and commercial front-end loaders to move cargo from the airport to awaiting tractor trailers.

Assistant Vice President of Operations at Credit Union Loan Source (2006-01 – 2018-02)

Strategically managed financial call center operations with several departments (Collections, Customer Service, Funding and Front Office with 70+ employees)
Oversaw cross-functional teams across credit union operations for 12+ years, ensuring compliance with regulatory standards (NCUA, FFIEC) and incorporating secure data handling practices to support member privacy and institutional integrity.
Partnered with the Chief Compliance Officer to implement risk mitigation policies and cybersecurity-aligned procedures across departments, enhancing internal controls and regulatory readiness.
Reduced average call wait times by 97% by designing and implementing operational analytics tools, while also monitoring secure access to customer data systems in compliance with network security protocols.
Developed and executed customer satisfaction strategies that leveraged data-driven insights and secure digital communication channels, resulting in improved service quality and enhanced member trust.
Engaged and met with multiple lawmakers at the state capitol to improve state regulations regarding Credit Union Governance.
Worked meticulously with external law firms to ensure proper compliance with collections, bankruptcy and repossession procedures.
Trained and monitored staff on FDCPA policies.

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