Val

Accomplished professional with 15+ years of experience across retail, client support, logistics, and administrative roles. Demonstrated expertise in customer service, team leadership, regulatory compliance, inventory management, and staff training. Adept at streamlining operations, fostering productive environments, and adapting to changing priorities.

Recognized for exceptional customer service, flexibility, a hands-on approach, and unwavering reliability—making me a strong fit for roles requiring versatility and professionalism.

St.Lukes Medical Assistant Trainee - St. Lukes Health System

(2025-10 - 2026-01)

Apprenticeship.

The Medical Assistant Training

Program is designed to equip students with the essential skills and knowledge needed to succeed in the dynamic healthcare environment. The program covers a comprehensive curriculum that includes both administrative and clinical duties, such as patient care, medical billing, and laboratory procedures. Participants engage in hands-on training, ensuring proficiency in vital tasks like taking medical histories, assisting with examinations, and managing electronic health records. With a focus on practical experience and professional development, graduates are prepared to thrive in various healthcare settings, contributing effectively to patient care and improving overall healthcare delivery.

• Perform basic lab tests (glucose, urinalysis, flu tests, lead tests)
• Take and record vital signs (BP, pulse, temperature, respirations)
• Administer vaccines and injections that are not controlled substance, and provide post-care instructions
• Use EPIC/In-Basket/My Chart for billing, coding, prescriptions, and claims
• Schedule patient appointments and manage clinic calendars
• Maintain accurate, compliant electronic health records (EHR)
• Operate diagnostic equipment, including EKG machines

Butcher Assistant | Customer Service - Stafford's Custom Meats

(2018-10 - 2020-05)

Assisted in the daily operations of a custom meat processing facility, ensuring compliance with USDA regulations and delivering exceptional customer service.

• Passed USDA health inspections, ensuring compliance with regulations.
• Cut, wrapped, weighed, and labeled customer orders, providing excellent customer service.
• Educated customers on meat choices and preparation, enhancing their experience.
• Sanitized work areas and tagged carcasses to maintain hygiene standards.
• Answered phone calls and scheduled appointments, demonstrating effective communication skills.
• Operated grinder and vacuum sealer, showcasing hands-on technical abilities.

Deli Manager/Cashier | Team Management - Elgin Foodtown

(2017-07 - 2018-10)

Managed deli operations and cashier duties in a local grocery store, focusing on team performance and customer satisfaction.

• Oversaw employee performance and resolved issues, building positive relationships with team members and clients.
• Maintained accurate accounting records and analyzed profit and loss statements to optimize financial performance.
• Trained employees on sales techniques and complex issues, enhancing team capabilities.
• Counted cash drawers and completed end-of-day documents, ensuring financial accuracy.
• Monitored premises for security concerns, ensuring a safe shopping environment.
• Inspected incoming inventory and organized merchandise to reduce shrinkage.

Private In-Home Caregiver | Client Support - Department of Adult and Family Homecare Services

(2014-12 - 2017-07)

Provided personalized care and support to clients in a home setting, focusing on their physical and emotional well-being.

• Prepared nutritious meals for patients, following tailored dietary plans.
• Assisted patients with dressing, grooming, and feeding, ensuring their comfort.
• Coordinated on-call calendar and managed household tasks efficiently.
• Built positive relationships with clients and families, fostering trust.
• Organized daily medication schedules and supervised staff activities.
• Monitored vital signs and provided mobility assistance, ensuring client safety.

Service Deli Clerk/Cashier | Customer Service - Elgin Foodtown

(2005-04 - 2014-12)

Handled deli and cashier responsibilities in a grocery store, focusing on customer service and operational efficiency.

• Trained in food temperatures and safety practices, ensuring compliance with health standards.
• Greeted customers and addressed inquiries, enhancing customer satisfaction.
• Handled complaints and escalated complex issues to supervisors for resolution.
• Redeemed coupons and cross-sold products, increasing sales.
• Maintained well-stocked inventory and assisted customers in locating items.
• Managed cashier shifts and trained new cashiers for optimal performance.

Bachelor of Science - Business & Accounting - Colorado State University Global (2025)