Growth Operations Manager - Climb Hire - Remote
(2026-01 - 2026-06)
- Owned multi-program applicant lifecycle strategy across IT Support/IT9, AI Fluency, Job Search Accelerator (JSA), and a youth IT apprenticeship, adapting messaging, workflows, and learner support to each program rather than using a one-size-fits-all model.
- Independently analyzed qualitative interview data from prior IT recruitment cycles, coded recurring motivations and barriers, developed behavioral learner personas, and translated findings into segmented email/SMS nurture strategies focused on career reinvention, stability, confidence, direction, and belonging.
- Audited and optimized 30+ email/SMS touchpoints across application, interview, eligibility verification, Open House, assessment, Tech Orientation, and re-engagement stages; preserved high-performing communications while redesigning weaker touchpoints based on engagement and funnel data.
- Built and maintained HubSpot workflows using lifecycle criteria, dynamic segmentation, delays, branches, personalization, exit logic, SMS/email actions, and CRM property updates; supported Salesforce-HubSpot operational workflows across complex applicant and event records.
- Designed the Pathways re-engagement strategy for a dormant/older lead audience of 10,000+ contacts, combining alumni stories, career resources, community support, and program pathways; email traffic qualified at ~45% versus ~35-40% from organic search during the measured period.
- Diagnosed operational causes of funnel drop-off, including inactive Calendly interview reminders; after the reminder system was restored, attended-interview conversion improved from 20% to 27%, while revised missed-interview touchpoints generated measurable click activity of roughly 9-21%.
- Created a distinct youth apprenticeship messaging framework grounded in trust, validation, professional identity, and agency; applied student-development concepts such as validation, self-efficacy, self-authorship, identity development, belonging, and non-deficit practice to support young adults entering their first professional careers.
- Built a new applicant journey for JSA where no nurture architecture existed, mapping enrollment stages, creating communications, scheduling campaigns, and implementing HubSpot workflows; separately built an external-facing AI Fluency lifecycle as recruitment expanded beyond alumni.
- Supported AI Fluency enrollment operations during a campaign that grew to 178 applicants, with 87 reaching verified/Open House-registration status, 54 Open House attendees, 52 ready-to-start learners, and 39 Day 1 attendees; developed FAQs and pre-start communications to reduce friction.
- Translated campaign performance and learner feedback into concise recommendations for the Growth team, distinguishing messaging issues from workflow, tracking, and broader operational problems.
Admissions Advisor / Admissions Associate - Climb Hire - Remote
(2022-01 - 2026-01)
Progressed from Admissions Associate to Admissions Advisor while repeatedly expanding scope beyond direct advising into process design, event operations, learner assessment, training, and cross-functional program ownership.
- Introduced scalable applicant reminder workflows in Calendly when manual calls/texts no longer matched recruitment volume; researched platform options, designed reminder messaging, and operationalized a repeatable scheduling and follow-up process.
- Served as a de facto admissions lead during periods of leadership transition, frequently facilitating information sessions, managing the admissions calendar and scheduling infrastructure, and reporting operational updates to senior leadership.
- Supervised and coordinated approximately 10-15 student/alumni interns during one recruitment cycle, including scheduling, time approvals, onboarding, training, and day-to-day guidance; created training materials and trained full-time admissions colleagues to lead sessions.
- Later supervised and trained an individual admissions intern, serving as her primary escalation point and coach while continuing direct applicant advising responsibilities.
- Designed and owned a redesigned Open House experience that moved beyond a basic class overview to a cross-functional learner journey featuring instructors, Career Development, alumni panels, program rigor/expectations, Q&A, next steps, and post-event feedback.
- Standardized Open House operations through a facilitation and event-management process covering Salesforce event creation, speaker coordination, alumni panels, applicant follow-up, and continuous-improvement recommendations; redesigned programming earned strong participant feedback and high attendance in documented cycles.
- Created applicant feedback surveys and synthesized findings for team decision-making; one 96-response survey produced a 4.65/5 average helpfulness score and surfaced actionable needs around process clarity, information density, privacy, and next steps.
- Independently owned the participant-facing implementation of a new SNAP enrollment initiative tied to grant requirements: learned program eligibility, created presentations/resources, designed a 3-touch email/text/call cadence, conducted outreach, tracked results, and authored a post-pilot report with recommendations.
- Documented 3 completed SNAP enrollments in the initial round and identified barriers including low urgency, process confusion, competing priorities, and inaccurate participant lists; implemented or recommended office hours, clearer deadlines, how-to resources, targeted follow-up, and centralized guidance.
- Contributed to early-stage admissions model development in a startup environment, helping rethink information-session content, assessment/qualification approaches, applicant support segmentation, messaging, and the handoff from recruitment through orientation and early-term retention.
Student Success Coach - Dual Enrollment - Fullerton College - Fullerton, CA
(2025-06 - 2026-01)
Supported high school students enrolled in college-level coursework across two school sites, helping resolve registration and enrollment barriers and navigate college processes.
- Partnered with high school counselors, college faculty, and Admissions & Records staff to troubleshoot registration issues, clarify next steps, and support student persistence in a dual-enrollment environment.
Financial Aid Planner - American Career College - Los Angeles, CA
(2021-05 - 2022-01)
Counseled 100+ prospective and continuing students through federal aid, loans, documentation, eligibility requirements, and payment planning, including first-generation, low-income, DACA, veteran, and reentry students.
- Reviewed financial documents and resolved missing information or eligibility barriers that could delay funding and enrollment; translated complex financial-aid requirements into accessible guidance for students and families.
Financial Aid Coordinator - American Career College - Los Angeles, CA
(2020-09 - 2021-05)
First hire into a newly created Financial Aid Coordinator role; built foundational procedures, created the role training manual, and trained the next coordinator upon promotion to Financial Aid Planner.
- Created a standardized appointment-readiness checklist and follow-up email process so students understood FAFSA, tax, and documentation requirements before meeting with a planner, improving handoff clarity between Admissions and Financial Aid.
- Managed planner appointment capacity and served as the operational liaison between Admissions and Financial Aid, coordinating student flow to reduce bottlenecks and ensure prospective students were seen promptly.
EOP Learning Community Facilitator (Fieldwork) - California State University, Fullerton
(2025-08 - 2025-12)
- Designed and facilitated bi-monthly first-generation student seminars on goal setting, visioning, mindset development, holistic well-being, belonging, and academic success.
MSHE Alumni Engagement & Outreach Coordinator (Fieldwork) - California State University, Fullerton
(2025-01 - 2025-06)
- Planned alumni engagement events, created alumni communications/newsletter content, and conducted focus groups and qualitative analysis to assess alumni needs and inform engagement strategy.
Research Assistant - Black PhotoVoice / Anti-Blackness & Critical Pedagogy - College of Education, CSU Fullerton
(2024-09 - 2025-06)
- Contributed to qualitative research on Black student belonging, joy, anti-Blackness, and critical pedagogy through interviews, focus groups, community dialogue, and a campus-wide interactive exhibition; contributed to a peer-reviewed publication project.
