Valeria

I have two years of face-to-face customer service experience, where I have developed strong communication and people skills. I enjoy creating a welcoming and positive environment and understand the importance of being professional, friendly, and attentive to detail. I am excited to bring these skills to a front desk receptionist role.

Mazza (2025 – Present)

• Welcomed and greeted guests with a warm, friendly, and professional tone, creating a positive first impression.
• Managed a high volume of incoming phone calls, answered questions, and provided information to guests.
• Responded promptly and professionally to messages, inquiries, and guest requests.
• Managed reservations and scheduling while maintaining an organized and efficient front desk.
• Coordinated guest flow and seating arrangements to ensure a smooth and enjoyable customer experience.
• Maintained accurate reservation information and communicated updates with staff to keep daily operations organized.
• Handled customer concerns and requests with patience, professionalism, and a solutions-oriented approach.
• Multitasked effectively in a fast-paced environment while maintaining attention to detail and excellent customer service.
• Created a welcoming environment by anticipating guest needs and ensuring each person received attentive service.

HC Studio (2024 – Present)

• Assisted clients with selecting photography packages and services based on their individual needs and preferences.
• Maintained accurate client information, appointment details, and business records.
• Handled payments, deposits, and client transactions while maintaining accuracy and professionalism.
• Followed up with clients regarding appointments, payments, and services to ensure a positive overall experience.
• Managed multiple administrative and customer service responsibilities in a fast-paced environment while maintaining attention to detail.

– Jordan High School (2022 – 2026)