Valerie Tanner

Cheerful and upbeat customer service skills with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Hardworking and knowledgeable well-versed in using scripts and personal expertise to address diverse customer concerns.

Self-motivated and independent in multitasking abilities. Also currently persuing a degree in Cyber security.

Willing to relocate: Anywhere. Authorized to work in the US for any employer.

Rebuilder/Parts - CSC ServiceWorks - Coppell, TX

(2023-09)

• Pulled parts needed for the rebuilder's job duty that was in place.
• Used hand and Power tools to pick parts.
• Inspected and delivered parts
• Set up machines for various jobs for the upcoming days
• Supported the rebuilder's process
• Stored material by moving to the appropriate location in the warehouse.
• Organized and kept clean parts area. Located pulled and prepared for future assignments.
• Unpallitized and repallitized machines.
• Occasionally do VPI

Driver - Lyft and Uber - Dallas-Fort Worth, TX

(2020-07)

• Picking up different people across DFW getting them from point a to point b safely and in a timely manner.
• Did some Uber eats deliveries as well
• Not full time job just extra on side money if needed

Price Changer/Projects - CSC ServiceWorks - Dallas-Fort Worth, TX

(2021-04 - 2022-06)

In my own car I went from location to location on different assignments. Price changes on air vending machines, vacuums, Washers and dryers. Installing new technology on Washers and dryers, coin change outs, handing out brochures and flyers, gave informational knowledge on how to order more flyers and stickers for the Washers and dryers. Took pictures of laundry rooms.

Server/Customer Service - Olive Garden - Irving, TX

(2019-01 - 2021-03)

• Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
• Operated POS terminals to input orders, split bills and calculate totals.
• Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
• Upsold customers and optimized table-turns to outperform average sales
• Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
• Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
• Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
• Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.

Call Center Customer Service Representative - WMS Pharmacy - Carrollton, TX

(2019-02 - 2020-12)

• Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
• Conducted patient intake interviews to collect medical information and insurance details.
• Updated group medical records and technical library to support smooth office operations.
• Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
• Greeted callers with enthusiasm, answering all phone calls by second ring.
• Informed patients of financial responsibilities prior to rendering services.
• Took messages from patients and promptly relayed to appropriate staff.
• Observed strict HIPAA guidelines at all times according to company policy.
• Set up appointments for physician visits and procedures using calendar software.

Warehouse Associate - Express Employment Professionals - Irving, TX

(2014-04 - 2018-01)

Warehouse jobs did different things temporary work

Receptionist - Daniels Handyman Plumbing Service - Tyler, TX

(2010-01 - 2011-12)

• Coordinated and communicated with clients daily to gather pertinent information.
• Prepared travel plans, including itinerary.
• Organized and updated schedules and monthly calendar obligations for management and staff.
• Oversaw office inventory by restocking supplies and submitting purchase orders.
• Scheduled and confirmed appointments.
• Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.

Associate degree - Cyber security - Southern New Hampshire University (2023-01)

General Studies (GED) - Hawkins ISD (2001-01 - 2003-12)