Valerie Tardif

Experienced Restaurant Manager with over 12 years of progressive experience in customer service, leadership, restaurant operations, sales, and point-of-sale (POS) systems. Proven ability to manage high-volume environments, lead teams, resolve customer concerns, and improve daily operations. Seeking a remote Customer Success, Restaurant Technology Support, Administrative, or Customer Service position where my communication, organizational, and problem-solving skills can contribute to company success.

Restaurant Manager at The Cool Cricket (2022-01 – Present)

Oversee all daily restaurant and bar operations in a high-volume, family-owned sports bar.

• Lead, train, coach, and supervise front-of-house staff.
• Create employee schedules and manage staffing needs.
• Utilize the SpotOn POS system for reporting, employee management, troubleshooting, and daily operations.
• Manage cash handling, nightly reconciliation, deposits, and sales reporting.
• Maintain inventory and coordinate vendor ordering.
• Manage DoorDash and online ordering platforms.
• Coordinate trivia nights, bingo, karaoke, live entertainment, and promotional events.
• Resolve customer concerns while maintaining exceptional guest satisfaction.
• Collaborate with ownership to improve operational efficiency and profitability.

Bartender at The Cool Cricket (2014-01 – 2022-12)

Delivered exceptional customer service in a fast-paced sports bar.

• Prepared alcoholic and non-alcoholic beverages while ensuring responsible alcohol service.
• Built lasting relationships with guests through outstanding service.
• Handled cash, credit card transactions, and drawer balancing.
• Assisted with opening/closing procedures, inventory, and training new staff.
• Worked efficiently under pressure while maintaining high service standards.

Sales and Leasing Consultant at Davis Honda (2017-05 – 2019-11)

• Greeted customers and guided them through the vehicle purchasing and leasing process.
• Promoted dealership products while ensuring high levels of customer satisfaction.
• Generated revenue through vehicle sales, leasing, financing options, and additional business products.
• Responded promptly to customer inquiries by phone, email, and in person.
• Built lasting customer relationships through excellent communication and follow-up.
• Worked closely with the finance and management teams to ensure a smooth buying experience.

Associate Degree in Psychology – Rowan College at Burlington County- in progress