Van Williams

I'm a highly motivated support agent who is committed to the highest standards of work performance. I have a proven track record of identifying and resolving technical concerns, providing exceptional customer service, and staying updated with emerging technologies. My technical skill set includes SCCM, MS Azure, Jira, Active Directory, Remedy, Salesforce, MS Office Suite, Outlook, ServiceNow, MS Exchange,SQL Server, and more.

• I am regarded as a competent team member who is always prepared to go the extra mile. Someone who is able to remain focused and self-directed in a fast paced work environment while dealing with conflicting demands.
• I work independently with little supervision. I have developed my skills as a resourceful problem-solver who uses her initiative and organizational skills to get the job done.

Recognized for identifying and resolving diverse technical client concerns while building a loyal client base in a highly competitive technical support marketplace.

Designated as “Expert Resource” and trained team members: Teams, Printer Logic, Active Directory, IBM Mainframe, Remedy, ServiceDesk Now, Jira, Sap, Salesforce, Windows Office, Multi-Factor Authentication, and Windows OS.

Appointed as support representative based on demonstrated patience in assisting clients with email issues, re-imaging laptops to ensure problem resolution, and migrating software to Windows 10 and 11, Outlook, and Microsoft Office 365.