Vanessa Robinson

Highly motivated, responsible, and detail oriented professional with experience in collections, customer service, and logistics. Strong communicator with a proven ability to adapt quickly to dynamic work environments. Team oriented and results driven, consistently delivering high performance and achieving goals through focus, dedication, and efficiency.

Collections Specialist at Synter Resource Group (2021-01 – 2025-01)

As a collections agent, I was responsible for managing Customer accounts, contacting clients regarding outstanding invoices and negotiating payments arrangement, developed strong communication and problem solving skills, while maintaining professionalism and empathy.

• Managed customer accounts
• Contacted clients regarding outstanding invoices
• Negotiated payment arrangements
• Developed strong communication and problem solving skills
• Maintained professionalism and empathy

Customer Service Representative at Convergys (2013-01 – 2017-01)

In My role as a Customer Service representative, I provided high quality support to customers by handling inquiries, resolving complaints, and offering solutions in a timely and efficient manner. I am skilled at active listening, building rapport and ensuring customer satisfaction. I always strive to create a positive experience.

• Provided high quality customer support
• Handled customer inquiries
• Resolved complaints
• Offered solutions in timely and efficient manner
• Active listening and rapport building
• Ensured customer satisfaction

Collections Agent at UCB (2008-01 – 2013-01)

I was responsible to managing Customer accounts contacting clients regarding outstanding balances and negotiating payment arrangements. I consistently worked to meet collections target in a positive way.

• Managed customer accounts
• Contacted clients regarding outstanding balances
• Negotiated payment arrangements
• Consistently met collections targets
• Maintained positive approach

High School Diploma – Colegio Superior de Señoritas (2001-01)

Medical Imaging Technician in Medical Imaging – Universidad Plerus (2008-01)