Vaughn Goudy

Dynamic customer and team focused professional, excelling in guest relations and conflict resolution. Proven ability to enhance customer satisfaction through effective communication and customer delivery expectations. Skilled in inventory management and consistently maintaining a safe, welcoming environment while collaborating with team members to achieve operational excellence, satisfaction, and loyalty.

Demonstrated ability to foster positive relationships with customers and co-workers alike, improving overall business results through problem-solving initiative and empathy. Known for dependable, high productivity, and efficient task completion. I am an organized and motivated individual, seeking opportunities to further enhance my abilities while contributing to company success.

Dedicated and adaptable, with a proactive attitude, and the ability to learn quickly within different environments and situations while delivering exceptional service. Driven by a commitment to continuous learning and furthering my professional development.

CUSTOMER SERVICE SUPPORT REPRESENTATIVE - TopGolf - Centennial, CO

(2024-08)

• Manage equipment and supply inventories to ensure operational efficiency.
• Connecting with guests personally through golf experiences and swing advice.
• Assist guest inquiries and service requests within a very fast-paced environment.
• Collaborated with team members to ensure smooth operations during busy periods.
• Utilized point-of-sale system for processing transactions and managing orders seamlessly.
• Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.

LIFEGUARD - Pirates Cove Water Park - Littleton, Colorado

(2022-05 - 2025-09)

• Reported any unsafe conditions or suspicious activity to management immediately.
• Collaborated closely with team to identify issues and quickest methods for remediation.
• Filled out the relevant incident and accident reports, submitting them to park director.
• Provided emergency rescues and first aid care to injured guests before paramedics arrived on scene.
• Used radio and digital technology to stay in constant communication with other safety team members.
• Conducted regular safety drills, maintenance checks, and equipment inspections for full safety compliance, function, and efficient emergency response.

Diploma - Smoky Hill High School (2025-05)