Velma Jackson

Results-driven Warehouse Supervisor with 8+ years of experience leading warehouse operations, supervising teams, and improving productivity in fast-paced distribution environments. Experienced in inventory management, shipping and receiving, order fulfillment, logistics coordination, safety compliance, and staff development. Proven ability to optimize warehouse performance, maintain inventory accuracy, meet operational KPIs, and deliver exceptional customer service while ensuring compliance with OSHA and company standards.

Accounts Receivable Specialist at Service Bureau Genius (2024-07 – Present)

• Manage full-cycle accounts receivable processes, including invoice creation, payment posting, and reconciliation using QuickBooks.
• Communicate with clients to resolve billing issues and maintain accurate financial records.
• Generate financial reports and monitor outstanding balances.
• Maintain detailed documentation and support audit readiness.

Billing & Administrative Support at SERVPRO (2021-03 – 2024-07)

• Process billing documentation and verify insurance information for accuracy.
• Enter payment data and update customer accounts using QuickBooks.
• Maintain organized records while ensuring confidentiality.
• Coordinate scheduling, customer communication, and administrative support.
• Resolve billing discrepancies and support office operations.

Warehouse Supervisor at GEODIS (2017-01 – 2021-03)

• Supervised daily warehouse operations, including receiving, shipping, inventory control, and order fulfillment.
• Led, trained, coached, and evaluated warehouse associates to achieve productivity and quality goals.
• Monitored inventory accuracy through cycle counts, audits, and reconciliation activities.
• Coordinated inbound and outbound shipments to ensure on-time delivery and customer satisfaction.
• Maintained compliance with OSHA regulations and company safety standards while promoting a safe work environment.
• Monitored warehouse KPIs and implemented process improvements to increase efficiency and reduce operational costs.
• Collaborated with transportation, customer service, and operations teams to resolve issues and improve workflow.
• Assisted with workforce scheduling, labor planning, and performance management.

Store Manager at Hurt & Hurt Restaurants, Inc. (2011-08 – 2017-03)

• Managed daily operations while leading, coaching, and developing high-performing teams.
• Oversaw scheduling, staffing, and employee performance evaluations.
• Managed inventory, purchasing, and cost controls to maximize profitability.
• Handled cash management, deposits, and financial reporting.
• Ensured compliance with company policies, safety standards, and health regulations.
• Resolved customer concerns while maintaining exceptional service standards.
• Assisted with recruiting, hiring, onboarding, and employee development.
• Analyzed operational performance and implemented improvements to achieve business objectives.

High School Diploma – McNair Sr. High School

Medical Assistant Training in Medical Assistant – Everest Institute