Venisa Cooper

Managed the clinical back office operation, driving efficiency and adherence to regulatory compliance. Superior enhancement of team performance and workflow. I successfully and professionally coordinated healthcare providers and clinical administration to optimize patient care processes and reducing times for patient turnaround service delivery.

Sr. Medical Assistant at BJC medical consultants (2025-10 – Present)

• Followed HIPPA guidelines
• Processed insurance prior authorizations
• Initiate, process and schedule appointments for specialty referrals
• Triage incoming patent calls then empathetically and sympathetically help them find resolution
• Accurately make notation of any contact with a patient
• EPIC health records utilizations

Medical/Nursing assistant at Advantage Home health (2022-05 – Present)

• Provides direct patient care by assisting with bathing, dressing and meal preparations
• Medication administration and vital sign assessments
• Compliance of organizational policies and HIPPA regulations
• Complete homemaker chores
• Follow the patients care plan and make note of all tasks completed

Clinical Back Office Lead at Oak Street Health (2021-10 – 2024-01)

• Oversaw daily operations of the clinical back office and phlebotomy lab
• Trained new staff and students on phlebotomy and lab procedures
• Trained new staff and students on clinical procedures and utilization of software (Greenway and canopy)
• Ordering and maintaining medications and medical supplies
• Monitor key performance indicators to assess team workflow and adherence to superior patient care.
• Assessed patient vital signs and performed minor procedures

Certified nurse assistant certificate – Department of health and senior services (2004-09)

General Education Diploma – Department of Education (2009-04)

Medical Assistant Diploma – Everest College (2007-11)

Medical Assistant Diploma – Saint Louis College of Health careers (2018-08)

AAS Clinical office administration (2023-09)