Vernon Bell

Technical Consultant - Corehive Computing LLC - Remote

(2024-12)

Architected and deployed HPE StoreOnce backup and storage solutions engineered to meet enterprise Service Level Agreement (SLA) requirements.
Integrated and configured enterprise backup environments across heterogeneous infrastructures, including Linux, Windows, and Unix systems.
Maintained 99.9% system availability through proactive monitoring, strategic firmware updates, and diligent performance tuning.
Executed root cause analysis and resolved storage and backup failures to minimize operational downtime.
Authored comprehensive documentation, encompassing configuration guides, operational runbooks, and detailed capacity reports.
Delivered client training sessions and provided expert technical consultation to enhance operational efficiencies.

Senior Technical Consultant / Release Manager - TCS – Tata Consultancy Services - Pleasanton, United States

(2018 - 2023)

Orchestrated enterprise production releases, including monthly, integrated, and emergency deployments, to support critical banking applications.
Generated and managed Change Requests (CRQs) utilizing Remedy, adhering strictly to ITIL framework guidelines.
Functioned as Change Coordinator, ensuring robust risk mitigation strategies, thorough validation processes, and effective post-deployment verification.
Led cross-functional teams, comprising Development, Quality Assurance, and Line of Business stakeholders, throughout the release lifecycle.
Provided critical after-hours production support for high-severity release events.
Delivered Level 3 production support for enterprise applications operating within high-availability environments.
Monitored Java Virtual Machine (JVM) performance through dedicated MuleSoft and AppDynamics dashboards.
Leveraged Splunk for in-depth log analysis, anomaly detection, and swift incident resolution.
Administered SSL certificates across production and lower-tier environments using the AppViewX platform.
Executed API validation testing for both SOAP and REST services utilizing SoapUI.
Contributed to the successful execution of Disaster Recovery (DR) and business continuity testing initiatives.
Participated in a rotational 24x7 on-call support schedule to ensure continuous operational readiness.

Technical Support Specialist - Alert Logic - Dallas

(2015 - 2018)

Provided comprehensive support for cloud-based security and vulnerability scanning platforms, including AWS and Azure environments.
Oversaw system health, availability, and performance monitoring across diverse Linux and Windows operating systems.
Developed and refined monitoring metrics to systematically enhance overall system stability.
Rendered 24x7 technical support to both domestic and international clientele.
Collaborated closely with Security Operations Center (SOC) teams to analyze and remediate security events effectively.
Authored Knowledge Base (KB) articles and operational runbooks within the Jira platform.

Senior Technical Consultant - CompuCom Systems - Pleasanton

(2008 - 2015)

Administered enterprise backup solutions for Windows, Unix, and Linux servers, utilizing Veritas NetBackup and HP Data Protector.
Supported critical application, database, file, and mail servers within demanding data center environments.
Executed disaster recovery testing procedures leveraging HP OBDR/BMR technologies.
Configured Storage Area Network (SAN) environments and managed FibreTransport servers.
Installed and maintained Red Hat Enterprise Linux (RHEL) servers and HP ProLiant hardware infrastructure.
Delivered 24x7 on-call support and resolved incidents efficiently using ServiceNow.
Facilitated vendor management activities in collaboration with Hewlett Packard and Symantec/Veritas.

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