Veronica D

Bilingual (English/Spanish) Customer Service and Administrative Professional with over 18 years of experience in customer service, hospitality, office administration, logistics, inventory control, and guest relations. Proven ability to deliver exceptional customer experiences, resolve issues efficiently, maintain accurate records, and support daily business operations. Recognized for professionalism, strong communication skills, attention to detail, and the ability to build positive relationships with customers, guests, and team members.

Guest Specialist / Sales Associate - Bob's Discount Furniture

(2025-01)

• Greet and assist customers in a professional and friendly manner.
• Provide information regarding products, financing options, deliveries, and account services.
• Process payments, returns, exchanges, and customer transactions accurately.
• Resolve customer concerns while maintaining a positive customer experience.
• Support daily showroom operations and maintain organized records.
• Communicate effectively with customers, coworkers, and management.

Guest Services / Banquet Server - Holiday Inn & Radisson Hotels

(1999-01 - 2006-12)

• Delivered exceptional guest service in hospitality environments.
• Assisted guests with requests, accommodations, and customer inquiries.
• Maintained professional communication with guests and staff.
• Helped create positive customer experiences in fast-paced environments.
• Supported event coordination and guest satisfaction initiatives

Customer Service & Administrative Support - JCPenney • U.S. Census Bureau • BrickForce Staffing

(2006-01 - 2020-12)

• Provided customer service and administrative support in office and retail environments.
• Assisted customers with purchases, account inquiries, returns, and problem resolution.
• Performed data entry, filing, document management, and recordkeeping.
• Maintained confidential information with accuracy and professionalism.
• Supported daily office operations and customer-facing activities.

Logistics & Distribution Experience - Associate Global Systems AG • American Cargo Express • G-III Apparel Group

(2011-01 - 2019-12)

• Maintained accurate records and operational documentation.
• Coordinated communication between customers, vendors, and carriers.
• Processed shipping documentation and tracked inventory information.
• Demonstrated strong organizational and multitasking skills in deadline-driven environments.

Administrative Secretarial Studies - INSEC, Chile

Computer Applications & Office Technology - Universidad de Viña del Mar, Chile