Ronald Torres
Bilingual customer service and administrative professional
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About
Bilingual customer service and administrative professional with experience in higher education, retail, patient interaction, and healthcare-related environments. Skilled in communication, organization, teamwork, and assisting individuals in fast-paced settings. Fluent in both English and Spanish, with strong adaptability and the ability to quickly learn new systems and procedures. Currently pursuing a healthcare career with training in phlebotomy and clinical laboratory procedures.
Experience
Administrative Assistant / Work-Study Student - Ivy Tech Community College - Evansville, IN
(2024-01)
- Provided administrative and customer support to students and staff
- Assisted with office organization, scheduling, and document management
- Communicated professionally with students in both English and Spanish
- Supported daily front-desk operations in a fast-paced educational environment
- Maintained confidentiality and professionalism while handling student information
Customer Service Associate - The Home Depot - Miami, FL
(2019-01 - 2024-12)
- Assisted customers with purchases, product information, and problem resolution
- Provided bilingual customer support in English and Spanish
- Maintained professionalism in fast-paced retail environments
- Collaborated with team members to improve customer satisfaction
Clinical & Laboratory Experience
- Performed venipuncture practice and specimen collection procedures
- Assisted with urine sample handling and blood specimen processing
- Observed centrifugation and laboratory preparation procedures
- Learned contamination prevention and patient safety protocols
- Gained exposure to outpatient clinical workflows and patient interaction
Education
Nursing Track / Healthcare Studies - Ivy Tech Community College
