Veronica Natal

Event Management professional with experience executing large-scale events, managing premium guest experiences, and coordinating cross-functional teams in high-volume environments. Proven ability to oversee logistics, vendor relationships, and on-site operations for events ranging from corporate activations to large-scale trade shows with 60,000+ attendees.

Client Experience Manager - The Shade Store - Miami, FL

(2023-01)

• Managed client relationships and service delivery in a high-volume environment
• Collaborated cross-functionally to improve operational workflows and onboarding processes
• Utilized data and client feedback to enhance service performance and client satisfaction

Suite Manager (Event Operations) - Hard Rock Stadium (Sodexo) - Miami Gardens, FL

(2022-01 - 2024-12)

• Managed premium suite operations for large-scale stadium events, overseeing 200+ suites generating $10M+ annually
• Coordinated event-day logistics including catering, staffing, and guest experience execution
• Partnered with event managers, vendors, and culinary teams to ensure seamless service delivery
• Supervised and trained staff in high-volume, fast-paced environments
• Implemented operational improvements reducing costs by 10%

Sales & Marketing Manager - Fischetti Law Group - Boynton Beach, FL

(2022-01 - 2023-12)

• Planned and executed community outreach and promotional events to drive brand awareness
• Managed vendor relationships including agencies and marketing partners
• Developed campaigns increasing leads by 25% and revenue by 20%
• Utilized analytics and CRM tools to track performance and optimize results

Assistant Show Director - SwimShow - Miami Beach, FL

(2021-01 - 2022-12)

• Executed logistics and operations for a large-scale trade show with 60,000+ attendees and 2,500+ exhibitors
• Coordinated exhibitor move-in/move-out and managed on-site event operations
• Developed and maintained event schedules including runway shows, seminars, and activations
• Led and trained event staff and volunteers to ensure seamless execution
• Collaborated with marketing and sales teams to increase attendance and exhibitor engagement

Leadership Team – Table Games - Seminole Gaming - Hollywood & Coconut Creek, FL

(2018-01 - 2021-12)

• Led and trained teams in high-volume casino environments, ensuring operational efficiency
• Partnered with leadership to execute promotional events and gaming initiatives
• Supported major events including the Guitar Hotel grand opening and Super Bowl weekend

Table Games Dealer - Seminole Gaming

(2016-01 - 2018-12)

• Delivered high-level guest service while maintaining compliance and efficiency

Peer Hiring Team – Human Resources - Seminole Gaming

(2013-01 - 2016-12)

• Conducted interviews and supported hiring and onboarding processes

Cocktail Server - Seminole Gaming

(2007-01 - 2013-12)

• Provided service in fast-paced hospitality environments while building strong guest relationships

Bachelor of Science - Hospitality Management - Florida International University