Sarah Salgado

Operations and event management professional with 6+ years of experience leading teams, coordinating high-volume operations, and developing systems that improve efficiency, accountability, and execution. Proven success managing events ranging up to 9,000+ attendees, coordinating cross-functional teams, and implementing SOPs, staffing processes, and operational workflows. Skilled in translating leadership priorities into actionable plans, identifying operational gaps, and driving process improvements in fast-paced environments.

Recognized for strong communication, organization, problem-solving, and the ability to remain composed while managing competing priorities and complex operational demands.

Floor Manager at House of Yes (2025-09 – Present)

Lead event-floor operations for events hosting up to 1,200 attendees, coordinating staffing, guest services, security, hospitality, and production needs from pre-event through close.

• Develop and implement SOPs that standardize workflows across security, hospitality, production, and front-of-house operations.
• Supervise staff and reinforce service, safety, and operational standards to deliver consistent guest experiences in high-volume environments.
• Identify operational bottlenecks and implement process improvements that increase efficiency, communication, and event readiness.
• Partner with senior leadership to translate creative concepts and event objectives into practical, executable operational plans.
• Support event reconciliation, financial reporting, incident documentation, and post-event reviews to improve future operations.

Operations Manager at Avant Gardner (2023-07 – 2024-04)

Directed operational execution for 100+ events ranging from 800 to 9,000+ attendees, coordinating resources and teams within complex, fast-paced environments.

• Developed repeatable operational playbooks covering vendor coordination, radio communications, food and beverage logistics, runner systems, and event-day procedures.
• Supported labor planning and staffing decisions based on event size, operational requirements, and projected workload.
• Coordinated with production, sponsorship, IT, and other cross-functional teams to align event execution with operational requirements and venue constraints.
• Identified operational gaps and established structured follow-up processes to improve accountability, communication, and completion of critical tasks.
• Prepared nightly event reports documenting operational performance, issues, resolutions, and follow-up requirements for leadership review.

Front of House Manager at Bulldog Burgery (2020-06 – 2023-12)

Managed front-of-house operations while developing SOPs, training processes, and inventory systems to standardize performance across shifts and locations.

• Oversaw inventory levels, purchasing processes, and supply coordination to maintain operational readiness for high-volume events and venues.
• Optimized staff scheduling and workflow processes to improve coverage, productivity, and service efficiency during peak operating periods.
• Established performance expectations and accountability processes to reinforce service quality, operational consistency, and team standards.
• Recruited, trained, and onboarded staff for festivals, special events, and venues across multiple markets nationwide.
• Collaborated with leadership to identify operational challenges and implement practical solutions that improved day-to-day execution.

Personal Assistant to Owners at Bulldog Burgery (2021-03 – 2023-12)

Supported business owners with day-to-day operational priorities, translating leadership directives into organized action plans and follow-through.

• Coordinated communications across locations, teams, and vendors while tracking deadlines, responsibilities, and outstanding action items.
• Developed organizational systems and documentation processes that improved visibility into operational priorities and reduced the need for owner involvement in routine follow-up.
• Managed competing priorities and time-sensitive requests in a fast-paced environment while maintaining discretion and attention to detail.
• Served as a liaison between ownership and operational teams to ensure priorities, decisions, and expectations were communicated effectively.

Paraprofessional & Classroom Manager at NYC Department of Education (2018-04 – 2023-08)

Coordinated daily classroom operations, scheduling, documentation, and administrative workflows in a dynamic, high-volume educational environment.

• Managed competing priorities and maintained accurate records to support continuity, accountability, and effective communication among staff and stakeholders.
• Developed structured support workflows that clarified responsibilities, improved organization, and promoted consistent execution of classroom procedures.
• Collaborated with teachers, administrators, families, and support personnel to coordinate services and address operational needs.
• Maintained a safe, organized, and productive environment while adapting quickly to changing student, staffing, and scheduling requirements.

Bachelor of Science in Business Administration – Purdue University (2026)

Master of Science in Hospitality Management – Florida International University (2027-06)