Veronica Perez

Highly accomplished and results-oriented Operations Leader with over 15 years of experience driving operational excellence, financial performance, and compliance within high-growth healthcare and human services organizations. Proven expertise in multi-site management, maximizing EBITDA/center margin, and implementing scalable processes to support clinical and administrative teams. Skilled in staff development, complex credentialing/payer relations, and utilizing data to inform strategic decision-making and ensure regulatory adherence (HIPAA, State, Federal).

Practice Manager at PCC Community Wellness (2026-01 – Present)

Practice Group Manager at LifeStance Health (2025-01 – 2025-12)

• Financial & Performance Management: Directly accountable for the financial performance of assigned practice group, including achieving revenue, center margin, and EBITDA targets. Managed monthly performance report-outs, variance reporting, and developed action plans to meet established KPIs.
• Operational Excellence: Served as an extension of operations leadership, providing onsite direction, coaching, and support to clinical and administrative teams to ensure offices operate efficiently and smoothly in accordance with all SOPs.
• Compliance & Implementation: Ensured comprehensive implementation of all operational and clinical processes to drive service excellence and meet performance goals; provided direct administrative oversight for therapists and prescribers.
• Leadership & Team Building: Directly managed the performance, engagement, selection, and training of direct reports (Practice Coordinators, Medical Services Coordinators). Acted as a positive culture carrier, supporting clinician onboarding and in-office engagement activities.
• Stakeholder & Clinician Support: Partnered with Clinical and Medical Directors to accurately assess patient capacity and clinician utilization. Oversaw resolution of escalated patient complaints and served as the primary Operations contact for administrative concerns.

Operations & Finance Manager at Expanded Mental Health Services of Chicago NFP (2022-02 – 2024-12)

• Payer Relations & Revenue Cycle: Led comprehensive oversight of credentialing, contracting, and network relationships with IL Medicaid, MCOs, and private PPOs to maximize reimbursement and compliance.
• Financial Management: Established meticulous processes for CAQH enrollment, insurance monitoring, and timely claims submission, resulting in the significant reduction of outstanding Accounts Receivable (AR).
• Data & HR Oversight: Developed data-driven billing, reimbursement, and productivity reports for the Executive Director. Oversaw all facets of human resources, including EOR services, benefits administration, and compliance.

Operations Manager at Cornerstone Counseling Center of Chicago (2019-09 – 2022-02)

Managed and streamlined billing, credentialing, scheduling, and accounting processes, utilizing QuickBooks to maintain accurate financial records and improve operational workflow.

• Supervised non-clinical staff and managed HR functions, including onboarding and benefits, while conducting internal audits to ensure compliance with state and government funding requirements.

School Operations Management Roles at Wolcott College Prep, Instituto Del Progreso Latino, UNO Charter School Network, Aspira Inc. of Illinois (2000-10 – 2019-07)

• Directed comprehensive management of campus facilities, including vendor relations, purchasing, technology infrastructure, and maintenance, ensuring compliance and seamless daily operations across multiple sites.
• Served as a primary administrator for major Student Information Systems (SIS), ensuring data accuracy, generating insightful reports, and training staff on effective utilization.
• Oversaw all school-level financial processes (purchasing, invoicing, deposits), monitored fee collection, and managed comprehensive, compliant enrollment processes.

Master of Science in Organizational Leadership – Southern New Hampshire University (2024)

Bachelor of Arts – Chicago State University